A systems approach to the process dynamics of interpersonal selling in the financial services industry
| dc.contributor.author | Van den Berg, J F | |
| dc.date.accessioned | 2023-09-06T12:58:10Z | |
| dc.date.available | 2023-09-06T12:58:10Z | |
| dc.date.issued | 1999 | |
| dc.date.updated | 2023-09-06T12:57:50Z | |
| dc.description.abstract | The Financial Services Industry (FSI) in South Africa is currently under severe criticism for the quality of service it provides to its customer base. Customer dissatisfaction expressed through individuals, (See Appendix A) consumer bodies and members of parliament has resulted in the draft and approval of three new bills in parliament, which will protect the rights of customers | |
| dc.identifier.apacitation | Van den Berg, J. F. (1999). <i>A systems approach to the process dynamics of interpersonal selling in the financial services industry</i>. (). ,Faculty of Engineering and the Built Environment ,Department of Mechanical Engineering. Retrieved from http://hdl.handle.net/11427/38417 | en_ZA |
| dc.identifier.chicagocitation | Van den Berg, J F. <i>"A systems approach to the process dynamics of interpersonal selling in the financial services industry."</i> ., ,Faculty of Engineering and the Built Environment ,Department of Mechanical Engineering, 1999. http://hdl.handle.net/11427/38417 | en_ZA |
| dc.identifier.citation | Van den Berg, J.F. 1999. A systems approach to the process dynamics of interpersonal selling in the financial services industry. . ,Faculty of Engineering and the Built Environment ,Department of Mechanical Engineering. http://hdl.handle.net/11427/38417 | en_ZA |
| dc.identifier.ris | TY - Doctoral Thesis AU - Van den Berg, J F AB - The Financial Services Industry (FSI) in South Africa is currently under severe criticism for the quality of service it provides to its customer base. Customer dissatisfaction expressed through individuals, (See Appendix A) consumer bodies and members of parliament has resulted in the draft and approval of three new bills in parliament, which will protect the rights of customers DA - 1999_ DB - OpenUCT DP - University of Cape Town KW - Mechanical Engineering LK - https://open.uct.ac.za PY - 1999 T1 - A systems approach to the process dynamics of interpersonal selling in the financial services industry TI - A systems approach to the process dynamics of interpersonal selling in the financial services industry UR - http://hdl.handle.net/11427/38417 ER - | en_ZA |
| dc.identifier.uri | http://hdl.handle.net/11427/38417 | |
| dc.identifier.vancouvercitation | Van den Berg JF. A systems approach to the process dynamics of interpersonal selling in the financial services industry. []. ,Faculty of Engineering and the Built Environment ,Department of Mechanical Engineering, 1999 [cited yyyy month dd]. Available from: http://hdl.handle.net/11427/38417 | en_ZA |
| dc.language.rfc3066 | eng | |
| dc.publisher.department | Department of Mechanical Engineering | |
| dc.publisher.faculty | Faculty of Engineering and the Built Environment | |
| dc.subject | Mechanical Engineering | |
| dc.title | A systems approach to the process dynamics of interpersonal selling in the financial services industry | |
| dc.type | Doctoral Thesis | |
| dc.type.qualificationlevel | Doctoral | |
| dc.type.qualificationlevel | PhD |