A systems approach to the process dynamics of interpersonal selling in the financial services industry

Doctoral Thesis

1999

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http://hdl.handle.net/11427/38417
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thesis_ebe_1999_van den berg j f.pdf (8.8 MB)
Authors
Van den Berg, J F
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Department
Department of Mechanical Engineering
Faculty
Faculty of Engineering and the Built Environment
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Abstract
The Financial Services Industry (FSI) in South Africa is currently under severe criticism for the quality of service it provides to its customer base. Customer dissatisfaction expressed through individuals, (See Appendix A) consumer bodies and members of parliament has resulted in the draft and approval of three new bills in parliament, which will protect the rights of customers
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Keywords
Mechanical Engineering

Reference:

Van den Berg, J.F. 1999. A systems approach to the process dynamics of interpersonal selling in the financial services industry. . ,Faculty of Engineering and the Built Environment ,Department of Mechanical Engineering. http://hdl.handle.net/11427/38417

Collections
PhD / Doctoral