The relationship between fairness at work and organisational citizenship behaviour : an empirical study in a retail organization in the Western Cape

Jardine, Jennifer

The relationship between fairness at work and organisational citizenship behaviour : an empirical study in a retail organization in the Western Cape

Master Thesis

2001

Publisher

University of Cape Town

Department

Organisational Psychology

Faculty

Faculty of Commerce

Abstract

This research explored the relationship between fairness at work and organisational citizenship behaviour (OCB). Fairness was measured using instruments representative of five constructs: trust, perceived organisational support, leader-memebr exchange procedural fairness and distributive justice. The blue-collar employees in the sample (N = 92), employed at a national retail organisation, were involved in exploratory initial focus groups which were followed by the distribution of a Likert-type survey. OCB was found to be a multidimensional construct consisting of six factors: courtesy, sportsmanship, civic virtue, altruism, consideration and attendence.

Description

Bibliography: leaves 135-145.

Keywords

Industrial Psychology

Reference:

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