Usability engineering of interactive voice responsive (IVR) systems in oral users of Southern Africa

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dc.contributor.advisorBarnard, Etienneen_ZA
dc.contributor.advisorDlodlo, Mqhele Een_ZA
dc.contributor.advisorMashao, Danielen_ZA
dc.contributor.authorNdwe, Tembalethu Jamaen_ZA
dc.date.accessioned2014-12-30T19:38:02Z
dc.date.available2014-12-30T19:38:02Z
dc.date.issued2011en_ZA
dc.descriptionIncludes bibliographical references (p. 96-109).en_ZA
dc.description.abstractThis research study focuses on the feasibility of using the telephone as a tool for information access in the oral communities of Southern Africa. The OpenPhone and BGR systems are used as case studies and their designs have been influenced by field studies with the targeted users. The OpenPhone project aims to design an Interactive Voice Response (IVR) health information system that enables people who are caregivers for HIV/AIDS infected children to access relevant care-giving information by using a telephone in their native language of Setswana in Botswana, Southern Africa. The BGR system allows soccer fans to access results of recently played matches in Premier Soccer League (PSL) of South Africa.en_ZA
dc.identifier.apacitationNdwe, T. J. (2011). <i>Usability engineering of interactive voice responsive (IVR) systems in oral users of Southern Africa</i>. (Thesis). University of Cape Town ,Faculty of Engineering & the Built Environment ,Department of Electrical Engineering. Retrieved from http://hdl.handle.net/11427/10582en_ZA
dc.identifier.chicagocitationNdwe, Tembalethu Jama. <i>"Usability engineering of interactive voice responsive (IVR) systems in oral users of Southern Africa."</i> Thesis., University of Cape Town ,Faculty of Engineering & the Built Environment ,Department of Electrical Engineering, 2011. http://hdl.handle.net/11427/10582en_ZA
dc.identifier.citationNdwe, T. 2011. Usability engineering of interactive voice responsive (IVR) systems in oral users of Southern Africa. University of Cape Town.en_ZA
dc.identifier.ris TY - Thesis / Dissertation AU - Ndwe, Tembalethu Jama AB - This research study focuses on the feasibility of using the telephone as a tool for information access in the oral communities of Southern Africa. The OpenPhone and BGR systems are used as case studies and their designs have been influenced by field studies with the targeted users. The OpenPhone project aims to design an Interactive Voice Response (IVR) health information system that enables people who are caregivers for HIV/AIDS infected children to access relevant care-giving information by using a telephone in their native language of Setswana in Botswana, Southern Africa. The BGR system allows soccer fans to access results of recently played matches in Premier Soccer League (PSL) of South Africa. DA - 2011 DB - OpenUCT DP - University of Cape Town LK - https://open.uct.ac.za PB - University of Cape Town PY - 2011 T1 - Usability engineering of interactive voice responsive (IVR) systems in oral users of Southern Africa TI - Usability engineering of interactive voice responsive (IVR) systems in oral users of Southern Africa UR - http://hdl.handle.net/11427/10582 ER - en_ZA
dc.identifier.urihttp://hdl.handle.net/11427/10582
dc.identifier.vancouvercitationNdwe TJ. Usability engineering of interactive voice responsive (IVR) systems in oral users of Southern Africa. [Thesis]. University of Cape Town ,Faculty of Engineering & the Built Environment ,Department of Electrical Engineering, 2011 [cited yyyy month dd]. Available from: http://hdl.handle.net/11427/10582en_ZA
dc.language.isoengen_ZA
dc.publisher.departmentDepartment of Electrical Engineeringen_ZA
dc.publisher.facultyFaculty of Engineering and the Built Environment
dc.publisher.institutionUniversity of Cape Town
dc.subject.otherElectrical Engineeringen_ZA
dc.titleUsability engineering of interactive voice responsive (IVR) systems in oral users of Southern Africaen_ZA
dc.typeDoctoral Thesis
dc.type.qualificationlevelDoctoral
dc.type.qualificationnamePhDen_ZA
uct.type.filetypeText
uct.type.filetypeImage
uct.type.publicationResearchen_ZA
uct.type.resourceThesisen_ZA
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