A review of the Knowledge Management Centre of the Economic and Human Development Department, City of Cape Town

UCT Knowledge Co-op

A review of the Knowledge Management Centre of the Economic and Human Development Department, City of Cape Town

Other

2012-03

Publisher

University of Cape Town

Department

Library and Information Studies Centre (LISC)

License

http://creativecommons.org/licenses/by-nc-sa/2.5/za/

Series

Knowledge Co-op project #27. Knowledge management centre review

Abstract

The Knowledge Management Centre (KMC) for a municipal department was set up by a Project Consultant in 1998, with the aim of providing a largely self-service resource centre to store and distribute appropriate and up-to-date information linking to economic development and tourism. The aim of the project is briefly to evaluate the current processes of the KMC and to determine whether these continue to address the needs of its present clients and of potential clients within the City of Cape Town municipal services sector, also to establish whether the KMC is suitably lined up with modern information service delivery techniques. This "As is" assessment is compared with current global best practice in Knowledge Management (KM) for information services of a similar scope and kind to identify a "To be" cluster of facilities and services. A gap analysis identifies areas of change, skill acquisition and suitable strategies for closing the gaps.