The influence of stakeholder relations on the implementation of information systems strategy in public hospitals in South Africa: an activity theory perspective

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dc.contributor.advisorBrown, Irwinen_ZA
dc.contributor.advisorChigona, Wallaceen_ZA
dc.contributor.authorHwabamungu, Borotoen_ZA
dc.date.accessioned2015-05-28T04:12:25Z
dc.date.available2015-05-28T04:12:25Z
dc.date.issued2014en_ZA
dc.descriptionIncludes bibliographical references.en_ZA
dc.description.abstractLiterature reveals that there exists a research gap between the development of information systems (IS) strategy and the implementation thereof. There is also a need for further research regarding the implementation of IS strategy in public hospitals in South Africa. The exploration of implementation in the context of public hospitals in South Africa, a country with many good policies and strategies that have been developed but that are not always implemented, is highly relevant. In this study we undertook to explore the intricacies of stakeholder relations and the implications of these relations on the implementation of IS strategy in public hospitals in South Africa. This research was interpretive following a case study approach. Two provinces of South Africa were selected as cases: the Western Cape province and the Kwazulu Natal province. The Activity Analysis and Development (ActAD) framework, an enhanced form of activity theory, was used as the theoretical framework. Data was collected using semi-structured interviews, meetings, documents analysis and physical artefacts observation. The collected data was analysed using thematic analysis. The findings of this study reveal that factors related to stakeholder relations include the situational stakeholder relations dynamics and the level and motive of involvement in IS strategic activities and IS strategy operationalization processes at the different hierarchical levels. These factors affect the implementation of the IS strategy in public hospitals in South Africa by influencing different elements of the IS strategy implementation activity system. In the end we developed a framework, the stakeholder relations’ influence (SRI) framework which depicts the influence of stakeholder relations on the implementation of IS strategy in public hospitals in South Africa.en_ZA
dc.identifier.apacitationHwabamungu, B. (2014). <i>The influence of stakeholder relations on the implementation of information systems strategy in public hospitals in South Africa: an activity theory perspective</i>. (Thesis). University of Cape Town ,Faculty of Commerce ,Department of Information Systems. Retrieved from http://hdl.handle.net/11427/12949en_ZA
dc.identifier.chicagocitationHwabamungu, Boroto. <i>"The influence of stakeholder relations on the implementation of information systems strategy in public hospitals in South Africa: an activity theory perspective."</i> Thesis., University of Cape Town ,Faculty of Commerce ,Department of Information Systems, 2014. http://hdl.handle.net/11427/12949en_ZA
dc.identifier.citationHwabamungu, B. 2014. The influence of stakeholder relations on the implementation of information systems strategy in public hospitals in South Africa: an activity theory perspective. University of Cape Town.en_ZA
dc.identifier.ris TY - Thesis / Dissertation AU - Hwabamungu, Boroto AB - Literature reveals that there exists a research gap between the development of information systems (IS) strategy and the implementation thereof. There is also a need for further research regarding the implementation of IS strategy in public hospitals in South Africa. The exploration of implementation in the context of public hospitals in South Africa, a country with many good policies and strategies that have been developed but that are not always implemented, is highly relevant. In this study we undertook to explore the intricacies of stakeholder relations and the implications of these relations on the implementation of IS strategy in public hospitals in South Africa. This research was interpretive following a case study approach. Two provinces of South Africa were selected as cases: the Western Cape province and the Kwazulu Natal province. The Activity Analysis and Development (ActAD) framework, an enhanced form of activity theory, was used as the theoretical framework. Data was collected using semi-structured interviews, meetings, documents analysis and physical artefacts observation. The collected data was analysed using thematic analysis. The findings of this study reveal that factors related to stakeholder relations include the situational stakeholder relations dynamics and the level and motive of involvement in IS strategic activities and IS strategy operationalization processes at the different hierarchical levels. These factors affect the implementation of the IS strategy in public hospitals in South Africa by influencing different elements of the IS strategy implementation activity system. In the end we developed a framework, the stakeholder relations’ influence (SRI) framework which depicts the influence of stakeholder relations on the implementation of IS strategy in public hospitals in South Africa. DA - 2014 DB - OpenUCT DP - University of Cape Town LK - https://open.uct.ac.za PB - University of Cape Town PY - 2014 T1 - The influence of stakeholder relations on the implementation of information systems strategy in public hospitals in South Africa: an activity theory perspective TI - The influence of stakeholder relations on the implementation of information systems strategy in public hospitals in South Africa: an activity theory perspective UR - http://hdl.handle.net/11427/12949 ER - en_ZA
dc.identifier.urihttp://hdl.handle.net/11427/12949
dc.identifier.vancouvercitationHwabamungu B. The influence of stakeholder relations on the implementation of information systems strategy in public hospitals in South Africa: an activity theory perspective. [Thesis]. University of Cape Town ,Faculty of Commerce ,Department of Information Systems, 2014 [cited yyyy month dd]. Available from: http://hdl.handle.net/11427/12949en_ZA
dc.language.isoengen_ZA
dc.publisher.departmentDepartment of Information Systemsen_ZA
dc.publisher.facultyFaculty of Commerceen_ZA
dc.publisher.institutionUniversity of Cape Town
dc.subject.otherInformation Systemsen_ZA
dc.titleThe influence of stakeholder relations on the implementation of information systems strategy in public hospitals in South Africa: an activity theory perspectiveen_ZA
dc.typeDoctoral Thesis
dc.type.qualificationlevelDoctoral
dc.type.qualificationnamePhDen_ZA
uct.type.filetypeText
uct.type.filetypeImage
uct.type.publicationResearchen_ZA
uct.type.resourceThesisen_ZA
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