An investigation into the practices, procedures, and challenges of knowledge management in government -owned organizations in Kenya

Doctoral Thesis


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University of Cape Town

Knowledge management has been burgeoning in importance during the last one and half decades. Both profi;t making and non-profit making organizations have had to and continue to embrace and practice knowledge management. This study was set with the broad aim of investigating the practices, procedures and challenges of managing knowledge in Kenya's govemment-owned organizations. The specific objectives of the study from which research questions were formulated were: to assess the extent to which government-owned organizations practice knowledge management, find out the extent to which the organizations are "learning organizations", establish how the organizations determine the knowledge they require and the formats in which it should be delivered, find out whether and the extent to which individual organizational members in the organizations are motivated to contribute to knowledge creation and sharing, and discover the major managerial challenges and problems that the organizations face in managing knowledge. The scope of this study was limited to government-owned organizations (parastatals) in Kenya operating in environments considered to be information intensive and whose organizational structures are similar.

Includes bibliographical references (leaves 256-277).