Satisfaction with work-life balance, job control and work engagement among call centre operators
dc.contributor.advisor | Bagraim, Jeffrey | en_ZA |
dc.contributor.author | Parker, Shanaaz | en_ZA |
dc.date.accessioned | 2014-07-31T12:31:27Z | |
dc.date.available | 2014-07-31T12:31:27Z | |
dc.date.issued | 2012 | en_ZA |
dc.description | Includes abstract. | |
dc.description | Includes bibliographical references. | |
dc.description.abstract | This study aims to assess satisfaction with work life balance in call centre operators and the impact that this has on work engagement of these individuals. It looks at and measures the perceptions relating to control over actual work hours, job complexity and satisfaction with work-life balance. | en_ZA |
dc.identifier.apacitation | Parker, S. (2012). <i>Satisfaction with work-life balance, job control and work engagement among call centre operators</i>. (Thesis). University of Cape Town ,Faculty of Commerce ,Organisational Psychology. Retrieved from http://hdl.handle.net/11427/5831 | en_ZA |
dc.identifier.chicagocitation | Parker, Shanaaz. <i>"Satisfaction with work-life balance, job control and work engagement among call centre operators."</i> Thesis., University of Cape Town ,Faculty of Commerce ,Organisational Psychology, 2012. http://hdl.handle.net/11427/5831 | en_ZA |
dc.identifier.citation | Parker, S. 2012. Satisfaction with work-life balance, job control and work engagement among call centre operators. University of Cape Town. | en_ZA |
dc.identifier.ris | TY - Thesis / Dissertation AU - Parker, Shanaaz AB - This study aims to assess satisfaction with work life balance in call centre operators and the impact that this has on work engagement of these individuals. It looks at and measures the perceptions relating to control over actual work hours, job complexity and satisfaction with work-life balance. DA - 2012 DB - OpenUCT DP - University of Cape Town LK - https://open.uct.ac.za PB - University of Cape Town PY - 2012 T1 - Satisfaction with work-life balance, job control and work engagement among call centre operators TI - Satisfaction with work-life balance, job control and work engagement among call centre operators UR - http://hdl.handle.net/11427/5831 ER - | en_ZA |
dc.identifier.uri | http://hdl.handle.net/11427/5831 | |
dc.identifier.vancouvercitation | Parker S. Satisfaction with work-life balance, job control and work engagement among call centre operators. [Thesis]. University of Cape Town ,Faculty of Commerce ,Organisational Psychology, 2012 [cited yyyy month dd]. Available from: http://hdl.handle.net/11427/5831 | en_ZA |
dc.language.iso | eng | en_ZA |
dc.publisher.department | Organisational Psychology | en_ZA |
dc.publisher.faculty | Faculty of Commerce | en_ZA |
dc.publisher.institution | University of Cape Town | |
dc.subject.other | Organisational Psychology | en_ZA |
dc.title | Satisfaction with work-life balance, job control and work engagement among call centre operators | en_ZA |
dc.type | Master Thesis | |
dc.type.qualificationlevel | Masters | |
dc.type.qualificationname | MCom | en_ZA |
uct.type.filetype | Text | |
uct.type.filetype | Image | |
uct.type.publication | Research | en_ZA |
uct.type.resource | Thesis | en_ZA |
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