Satisfaction with work-life balance, job control and work engagement among call centre operators

dc.contributor.advisorBagraim, Jeffreyen_ZA
dc.contributor.authorParker, Shanaazen_ZA
dc.date.accessioned2014-07-31T12:31:27Z
dc.date.available2014-07-31T12:31:27Z
dc.date.issued2012en_ZA
dc.descriptionIncludes abstract.
dc.descriptionIncludes bibliographical references.
dc.description.abstractThis study aims to assess satisfaction with work life balance in call centre operators and the impact that this has on work engagement of these individuals. It looks at and measures the perceptions relating to control over actual work hours, job complexity and satisfaction with work-life balance.en_ZA
dc.identifier.apacitationParker, S. (2012). <i>Satisfaction with work-life balance, job control and work engagement among call centre operators</i>. (Thesis). University of Cape Town ,Faculty of Commerce ,Organisational Psychology. Retrieved from http://hdl.handle.net/11427/5831en_ZA
dc.identifier.chicagocitationParker, Shanaaz. <i>"Satisfaction with work-life balance, job control and work engagement among call centre operators."</i> Thesis., University of Cape Town ,Faculty of Commerce ,Organisational Psychology, 2012. http://hdl.handle.net/11427/5831en_ZA
dc.identifier.citationParker, S. 2012. Satisfaction with work-life balance, job control and work engagement among call centre operators. University of Cape Town.en_ZA
dc.identifier.ris TY - Thesis / Dissertation AU - Parker, Shanaaz AB - This study aims to assess satisfaction with work life balance in call centre operators and the impact that this has on work engagement of these individuals. It looks at and measures the perceptions relating to control over actual work hours, job complexity and satisfaction with work-life balance. DA - 2012 DB - OpenUCT DP - University of Cape Town LK - https://open.uct.ac.za PB - University of Cape Town PY - 2012 T1 - Satisfaction with work-life balance, job control and work engagement among call centre operators TI - Satisfaction with work-life balance, job control and work engagement among call centre operators UR - http://hdl.handle.net/11427/5831 ER - en_ZA
dc.identifier.urihttp://hdl.handle.net/11427/5831
dc.identifier.vancouvercitationParker S. Satisfaction with work-life balance, job control and work engagement among call centre operators. [Thesis]. University of Cape Town ,Faculty of Commerce ,Organisational Psychology, 2012 [cited yyyy month dd]. Available from: http://hdl.handle.net/11427/5831en_ZA
dc.language.isoengen_ZA
dc.publisher.departmentOrganisational Psychologyen_ZA
dc.publisher.facultyFaculty of Commerceen_ZA
dc.publisher.institutionUniversity of Cape Town
dc.subject.otherOrganisational Psychologyen_ZA
dc.titleSatisfaction with work-life balance, job control and work engagement among call centre operatorsen_ZA
dc.typeMaster Thesis
dc.type.qualificationlevelMasters
dc.type.qualificationnameMComen_ZA
uct.type.filetypeText
uct.type.filetypeImage
uct.type.publicationResearchen_ZA
uct.type.resourceThesisen_ZA
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