Satisfaction with work-life balance, job control and work engagement among call centre operators
Master Thesis
2012
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University of Cape Town
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Abstract
This study aims to assess satisfaction with work life balance in call centre operators and the impact that this has on work engagement of these individuals. It looks at and measures the perceptions relating to control over actual work hours, job complexity and satisfaction with work-life balance.
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Reference:
Parker, S. 2012. Satisfaction with work-life balance, job control and work engagement among call centre operators. University of Cape Town.