Applying a model of technology trust to the implementation of a student administration system at a university
Master Thesis
2006
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University of Cape Town
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Abstract
This study tested the generalisability of a model of technology trust in human resource information systems (Lippert & Swiercz, 2005) to non-HRIS system implementations. The strength and direction of the relationship of four of the tenconstructs identified by Lippert and Swiercz were examined in a South African environment. The implementation of the PeopleSoft student administration system at the University of Cape Town was researched. Regression analysis showed that a very high percentage (57.6% ) of the dependent variable (technology trust) could beexplained by the variable technology usability. The construct, predisposition to trust, had an insignificant contribution, while organisational trust (10.7%) and organisational culture (19.1%) were the other two constructs that were researched. The relationship between technology trust and implementation success was significant with r = +0.75.
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Includes bibliographical references (leaves 63-69).
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Van der Westhuizen, J. 2006. Applying a model of technology trust to the implementation of a student administration system at a university. University of Cape Town.