Teaching basic Xhosa to non-Xhosa-speaking Health Care Workers : the effects on patient satisfaction, perceived competence to communicate effectively with Xhosa-speaking patients and job satisfaction levels
Master Thesis
2009
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University of Cape Town
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Abstract
To determine if a basic Xhosa course for non-Xhosa-speaking Health Care Workers, working in Primary Health Care Centres in Cape Town improves patient satisfaction for Xhosa-speaking patients, their perceived ability to communicate effectively with Xhosa-speaking patients, and job satisfaction levels.
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Includes bibliographical references (leaves 97-102).
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Murie, K. 2009. Teaching basic Xhosa to non-Xhosa-speaking Health Care Workers : the effects on patient satisfaction, perceived competence to communicate effectively with Xhosa-speaking patients and job satisfaction levels. University of Cape Town.