The experiences of diversion workers and volunteers in the implementation of the Youth Empowerment Scheme (YES) as a diversion programme in the Western Cape: An evaluative study

Arendse_N

The experiences of diversion workers and volunteers in the implementation of the Youth Empowerment Scheme (YES) as a diversion programme in the Western Cape: An evaluative study

Thesis / Dissertation

2007

Abstract

The aim of this study is to detennine the experiences of NICRO volunteers and diversion workers in the implementation of the YES programme as a diversion option in the· Western Cape. This stems from the need to examine the current practice of diversion services in anticipation of the implementation of the Child Justice Bill (Bill 49 of 2002). The implementation of this Bill will have far-reaching repercussions for diversion service providers as it will mean an increase in demand for diversion services and the implementation of minimum standards for such services. A qualitative, evaluative research design was used for this cross-sectional study. The population of NICRO diversion workers in the Western Cape and a sample of volunteers from each of the NICRO offices in the Western Cape were included in the study. Individual interviews were conduded with the volunteers in their respective towns across the Western Cape using an interview schedule. Two focus group sessions were held with the diversion workers. Audio recordings were made of the interviews with volunteers and of the focus group sessions. The transcripts were then analysed for trends, themes and categories. The results were compiled and conclusions drawn. Volunteers and diversion workers generally experienced the YES programme as being positive and making a difference to the lives of participants. The volunteers derived personal satisfaction from facilitating programmes and receiving positive feedback from parents and participants alike. They faced a number of challenges, though, when facilitating the programme. Examples of such problems are with diversity of language, culture, age and educational levels within groups and the lack of co-operation of parents and resistant participants. These challenges volunteers faced with the a~istance and guidance of the diversion workers and drawing on their own strengths and capacities. Some of the challenges faced by diversion workers included difficulties in finding suitable venues, reauiting and retaining volunteers, a lack of commitment by some participants and parents, the lack of capacity in volunteers to facilitate groups of a complex composition, their workload and responsibilities as diversion workers, and the extensive geographical areas they serve. The success of their interventions is ultimately dependent on factors such as relationships with various roleplayers, experienced volunteers and accessible venues in some locations. The motivation for volunteers and diversion workers to continue with services is directly related to the outcome of the impact of their work on participants and parents. Both volunteers and diversion workers see a definite future for the programme as a diversion option.

Keywords

Probation and correctional service

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