Quality management in a private speech-language therapy practice

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dc.contributor.advisorTuomi, Seppo Ken_ZA
dc.contributor.authorKlop, Daleenen_ZA
dc.date.accessioned2017-12-12T14:22:44Z
dc.date.available2017-12-12T14:22:44Z
dc.date.issued1998en_ZA
dc.description.abstractThis study investigated the principles of quality management and their application to a private speech-language therapy practice. The history of quality management and the development of quality management in industry and health care services were reviewed. Quality was defined in terms of the context of the author's private speech-language therapy practice and a working definition of quality was developed. The principles in the development of a quality management programme were described. These principles were used to develop and implement a quality management programme in the author's private speech-language therapy practice. Financial management and client satisfaction were selected as strategic quality factors in the initial stages of the quality management programme. Practice policies were revised to establish success criteria and to measure the practice's conformance to these criteria. The quality management programme enabled the author to improve the quality and effectiveness of her practice's financial management system and to demonstrate the client-centered orientation of the practice by implementing client satisfaction as a quality indicator.en_ZA
dc.identifier.apacitationKlop, D. (1998). <i>Quality management in a private speech-language therapy practice</i>. (Thesis). University of Cape Town ,Faculty of Health Sciences ,Division of Communication Sciences and Disorders. Retrieved from http://hdl.handle.net/11427/26577en_ZA
dc.identifier.chicagocitationKlop, Daleen. <i>"Quality management in a private speech-language therapy practice."</i> Thesis., University of Cape Town ,Faculty of Health Sciences ,Division of Communication Sciences and Disorders, 1998. http://hdl.handle.net/11427/26577en_ZA
dc.identifier.citationKlop, D. 1998. Quality management in a private speech-language therapy practice. University of Cape Town.en_ZA
dc.identifier.ris TY - Thesis / Dissertation AU - Klop, Daleen AB - This study investigated the principles of quality management and their application to a private speech-language therapy practice. The history of quality management and the development of quality management in industry and health care services were reviewed. Quality was defined in terms of the context of the author's private speech-language therapy practice and a working definition of quality was developed. The principles in the development of a quality management programme were described. These principles were used to develop and implement a quality management programme in the author's private speech-language therapy practice. Financial management and client satisfaction were selected as strategic quality factors in the initial stages of the quality management programme. Practice policies were revised to establish success criteria and to measure the practice's conformance to these criteria. The quality management programme enabled the author to improve the quality and effectiveness of her practice's financial management system and to demonstrate the client-centered orientation of the practice by implementing client satisfaction as a quality indicator. DA - 1998 DB - OpenUCT DP - University of Cape Town LK - https://open.uct.ac.za PB - University of Cape Town PY - 1998 T1 - Quality management in a private speech-language therapy practice TI - Quality management in a private speech-language therapy practice UR - http://hdl.handle.net/11427/26577 ER - en_ZA
dc.identifier.urihttp://hdl.handle.net/11427/26577
dc.identifier.vancouvercitationKlop D. Quality management in a private speech-language therapy practice. [Thesis]. University of Cape Town ,Faculty of Health Sciences ,Division of Communication Sciences and Disorders, 1998 [cited yyyy month dd]. Available from: http://hdl.handle.net/11427/26577en_ZA
dc.language.isoengen_ZA
dc.publisher.departmentDivision of Communication Sciences and Disordersen_ZA
dc.publisher.facultyFaculty of Health Sciencesen_ZA
dc.publisher.institutionUniversity of Cape Town
dc.subject.otherSpeech and Language Pathologyen_ZA
dc.titleQuality management in a private speech-language therapy practiceen_ZA
dc.typeMaster Thesis
dc.type.qualificationlevelMasters
dc.type.qualificationnameMSc (Med)en_ZA
uct.type.filetypeText
uct.type.filetypeImage
uct.type.publicationResearchen_ZA
uct.type.resourceThesisen_ZA
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