Identifying perceived barriers to monitoring service quality among substance abuse treatment providers in South Africa

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dc.contributor.authorMyers, Bronwyn
dc.contributor.authorPetersen, Zainonisa
dc.contributor.authorKader, Rehana
dc.contributor.authorKoch, J R
dc.contributor.authorManderscheid, Ron
dc.contributor.authorGovender, Rajen
dc.contributor.authorParry, Charles D
dc.date.accessioned2015-07-30T03:59:48Z
dc.date.available2015-07-30T03:59:48Z
dc.date.issued2014-02-05
dc.date.updated2015-01-15T17:55:00Z
dc.description.abstractAbstract Background A performance measurement system is planned for South African substance abuse treatment services. Provider-level barriers to implementing these systems have been identified in the United States, but little is known about the nature of these barriers in South Africa. This study explored the willingness of South African substance abuse treatment providers’ to adopt a performance measurement system and perceived barriers to monitoring service quality that would need to be addressed during system development. Methods Three focus group discussions were held with treatment providers from two of the nine provinces in South Africa. These providers represented the diverse spread of substance abuse treatment services available in the country. The final sample comprised 21 representatives from 12 treatment facilities: eight treatment centres in the Western Cape and four in KwaZulu-Natal. Content analysis was used to extract core themes from these discussions. Results Participants identified barriers to the monitoring of service quality that included outdated modes of collecting data, personnel who were already burdened by paperwork, lack of time to collect data, and limited skills to analyse and interpret data. Participants recommended that developers engage with service providers in a participatory manner to ensure that service providers are invested in the proposed performance measurement system. Conclusion Findings show that substance abuse treatment providers are willing to adopt a performance measurement system and highlight several barriers that need to be addressed during system development in order to enhance the likelihood that this system will be successfully implemented.
dc.identifier.apacitationMyers, B., Petersen, Z., Kader, R., Koch, J. R., Manderscheid, R., Govender, R., & Parry, C. D. (2014). Identifying perceived barriers to monitoring service quality among substance abuse treatment providers in South Africa. <i>BMC Psychiatry</i>, http://hdl.handle.net/11427/13607en_ZA
dc.identifier.chicagocitationMyers, Bronwyn, Zainonisa Petersen, Rehana Kader, J R Koch, Ron Manderscheid, Rajen Govender, and Charles D Parry "Identifying perceived barriers to monitoring service quality among substance abuse treatment providers in South Africa." <i>BMC Psychiatry</i> (2014) http://hdl.handle.net/11427/13607en_ZA
dc.identifier.citationMyers, B., Petersen, Z., Kader, R., Koch, J. R., Manderscheid, R., Govender, R., & Parry, C. D. (2014). Identifying perceived barriers to monitoring service quality among substance abuse treatment providers in South Africa. BMC psychiatry, 14(1), 31.
dc.identifier.ris TY - Journal Article AU - Myers, Bronwyn AU - Petersen, Zainonisa AU - Kader, Rehana AU - Koch, J R AU - Manderscheid, Ron AU - Govender, Rajen AU - Parry, Charles D AB - Abstract Background A performance measurement system is planned for South African substance abuse treatment services. Provider-level barriers to implementing these systems have been identified in the United States, but little is known about the nature of these barriers in South Africa. This study explored the willingness of South African substance abuse treatment providers’ to adopt a performance measurement system and perceived barriers to monitoring service quality that would need to be addressed during system development. Methods Three focus group discussions were held with treatment providers from two of the nine provinces in South Africa. These providers represented the diverse spread of substance abuse treatment services available in the country. The final sample comprised 21 representatives from 12 treatment facilities: eight treatment centres in the Western Cape and four in KwaZulu-Natal. Content analysis was used to extract core themes from these discussions. Results Participants identified barriers to the monitoring of service quality that included outdated modes of collecting data, personnel who were already burdened by paperwork, lack of time to collect data, and limited skills to analyse and interpret data. Participants recommended that developers engage with service providers in a participatory manner to ensure that service providers are invested in the proposed performance measurement system. Conclusion Findings show that substance abuse treatment providers are willing to adopt a performance measurement system and highlight several barriers that need to be addressed during system development in order to enhance the likelihood that this system will be successfully implemented. DA - 2014-02-05 DB - OpenUCT DO - 10.1186/1471-244X-14-31 DP - University of Cape Town J1 - BMC Psychiatry LK - https://open.uct.ac.za PB - University of Cape Town PY - 2014 T1 - Identifying perceived barriers to monitoring service quality among substance abuse treatment providers in South Africa TI - Identifying perceived barriers to monitoring service quality among substance abuse treatment providers in South Africa UR - http://hdl.handle.net/11427/13607 ER - en_ZA
dc.identifier.urihttp://hdl.handle.net/11427/13607
dc.identifier.urihttp://dx.doi.org/10.1186/1471-244X-14-31
dc.identifier.vancouvercitationMyers B, Petersen Z, Kader R, Koch JR, Manderscheid R, Govender R, et al. Identifying perceived barriers to monitoring service quality among substance abuse treatment providers in South Africa. BMC Psychiatry. 2014; http://hdl.handle.net/11427/13607.en_ZA
dc.language.rfc3066en
dc.publisher.departmentDepartment of Psychiatry and Mental Healthen_ZA
dc.publisher.facultyFaculty of Health Sciencesen_ZA
dc.publisher.institutionUniversity of Cape Town
dc.rightsThis is an open access article distributed under the terms of the Creative Commons Attribution License*
dc.rights.holderMyers et al.; licensee BioMed Central Ltd.
dc.rights.urihttp://creativecommons.org/licenses/by/2.0*
dc.sourceBMC Psychiatryen_ZA
dc.source.urihttp://www.biomedcentral.com/bmcpsychiatry/
dc.subject.otherPerformance measurementen_ZA
dc.subject.otherService monitoringen_ZA
dc.subject.otherService qualityen_ZA
dc.subject.otherSubstance abuse treatmenten_ZA
dc.titleIdentifying perceived barriers to monitoring service quality among substance abuse treatment providers in South Africa
dc.typeJournal Articleen_ZA
uct.type.filetype
uct.type.filetypeText
uct.type.filetypeImage
uct.type.publicationResearchen_ZA
uct.type.resourceArticleen_ZA
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