Stress, wellness and subordinate service roles in female cabin attendants

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dc.contributor.advisorStrümpfer, D J Wen_ZA
dc.contributor.authorTilley, Gailen_ZA
dc.date.accessioned2015-12-20T15:38:48Z
dc.date.available2015-12-20T15:38:48Z
dc.date.issued1989en_ZA
dc.descriptionBibliography: pages 201-214.en_ZA
dc.description.abstractStressful aspects of work and non-work life were investigated amongst 101 female cabin attendants (CAs) who had worked at the South African Airways on either internal or external crew for a minimum of three years. A particular focus was on the subordinate service role of CAs. The research design consisted of different complementary phases. Firstly, extensive interviews were conducted with supervisors and co-ordinators, in order to gain background information on the organization and on the work of a CA. Secondly, semi-structured interviews of about 30 to 60 minutes duration were conducted with CAs while they were on stand-by duty. Thirdly, after the interview each one was asked to complete a self-report questionnaire which contained scales, to be returned at a later stage.en_ZA
dc.identifier.apacitationTilley, G. (1989). <i>Stress, wellness and subordinate service roles in female cabin attendants</i>. (Thesis). University of Cape Town ,Faculty of Humanities ,Department of Psychology. Retrieved from http://hdl.handle.net/11427/15870en_ZA
dc.identifier.chicagocitationTilley, Gail. <i>"Stress, wellness and subordinate service roles in female cabin attendants."</i> Thesis., University of Cape Town ,Faculty of Humanities ,Department of Psychology, 1989. http://hdl.handle.net/11427/15870en_ZA
dc.identifier.citationTilley, G. 1989. Stress, wellness and subordinate service roles in female cabin attendants. University of Cape Town.en_ZA
dc.identifier.ris TY - Thesis / Dissertation AU - Tilley, Gail AB - Stressful aspects of work and non-work life were investigated amongst 101 female cabin attendants (CAs) who had worked at the South African Airways on either internal or external crew for a minimum of three years. A particular focus was on the subordinate service role of CAs. The research design consisted of different complementary phases. Firstly, extensive interviews were conducted with supervisors and co-ordinators, in order to gain background information on the organization and on the work of a CA. Secondly, semi-structured interviews of about 30 to 60 minutes duration were conducted with CAs while they were on stand-by duty. Thirdly, after the interview each one was asked to complete a self-report questionnaire which contained scales, to be returned at a later stage. DA - 1989 DB - OpenUCT DP - University of Cape Town LK - https://open.uct.ac.za PB - University of Cape Town PY - 1989 T1 - Stress, wellness and subordinate service roles in female cabin attendants TI - Stress, wellness and subordinate service roles in female cabin attendants UR - http://hdl.handle.net/11427/15870 ER - en_ZA
dc.identifier.urihttp://hdl.handle.net/11427/15870
dc.identifier.vancouvercitationTilley G. Stress, wellness and subordinate service roles in female cabin attendants. [Thesis]. University of Cape Town ,Faculty of Humanities ,Department of Psychology, 1989 [cited yyyy month dd]. Available from: http://hdl.handle.net/11427/15870en_ZA
dc.language.isoengen_ZA
dc.publisher.departmentDepartment of Psychologyen_ZA
dc.publisher.facultyFaculty of Humanitiesen_ZA
dc.publisher.institutionUniversity of Cape Town
dc.subject.otherJob stressen_ZA
dc.subject.otherFlight attendantsen_ZA
dc.subject.otherIndustrial and Organizational Psychologyen_ZA
dc.titleStress, wellness and subordinate service roles in female cabin attendantsen_ZA
dc.typeMaster Thesis
dc.type.qualificationlevelMasters
dc.type.qualificationnameMAen_ZA
uct.type.filetypeText
uct.type.filetypeImage
uct.type.publicationResearchen_ZA
uct.type.resourceThesisen_ZA
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