Investigating cyber-loafing in South African organisations: the role of theory of planned behaviour

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dc.contributor.advisorMulenga, Chao Nkhungulu
dc.contributor.authorWerner, Jenna
dc.date.accessioned2021-01-15T09:53:10Z
dc.date.available2021-01-15T09:53:10Z
dc.date.issued2020
dc.description.abstractOrganisations are increasingly becoming aware of employees' internet use for nonwork- related activities, a phenomenon known as cyber-loafing. This poses a problem for organisations as both employee and organisational productivity are negatively impacted. Cyber-loafing is a fairly nascent concept within the Counterproductive Work Behaviour (CWB) literature, given the recent rise in technological advancements. Employees who engage in cyber-loafing divert their energy and attention away from work for prolonged periods of time, which is classified as a withdrawal behaviour under the CWB typology. The Theory of Planned Behaviour (TPB) has previously been shown to explain other CWBs, such as time theft and cyber-loafing. Due to the internet's ubiquitous nature in South African organisations and lack of research on cyber-loafing in South Africa, the objective of this study was to investigate cyber-loafing amongst administrative support staff in South African organisations using TPB. An explanatory cross-sectional descriptive research design was used. Data was collected using both online and hardcopy surveys yielding 92 participants from employees that provide administrative assistance in various organisations. In this sample, 89% of respondents were female and 11% were male, whilst 92% were employed full-time and 5% part-time. The results showed that only descriptive and prescriptive norms and attitude towards cyber-loafing predicted intention and cyber-loafing. Differing from previous research, intention mediated the relationship between attitude and cyber-loafing only. The results show that organisations could develop interventions targeted at descriptive and prescriptive norms to reduce cyber-loafing behaviour and by influencing attitudes around cyber-loafing, organisations could influence cyber-loafing intention and behaviour. Based on these results, suggestions for further research are proposed.
dc.identifier.apacitationWerner, J. (2020). <i>Investigating cyber-loafing in South African organisations: the role of theory of planned behaviour</i>. (Master Thesis). University of Cape Town. Retrieved from http://hdl.handle.net/11427/32527en_ZA
dc.identifier.chicagocitationWerner, Jenna. <i>"Investigating cyber-loafing in South African organisations: the role of theory of planned behaviour."</i> Master Thesis., University of Cape Town, 2020. http://hdl.handle.net/11427/32527en_ZA
dc.identifier.citationWerner, J. 2020. Investigating cyber-loafing in South African organisations: the role of theory of planned behaviour. Master Thesis. University of Cape Town. http://hdl.handle.net/11427/32527en_ZA
dc.identifier.ris TY - Master Thesis AU - Werner, Jenna AB - Organisations are increasingly becoming aware of employees' internet use for nonwork- related activities, a phenomenon known as cyber-loafing. This poses a problem for organisations as both employee and organisational productivity are negatively impacted. Cyber-loafing is a fairly nascent concept within the Counterproductive Work Behaviour (CWB) literature, given the recent rise in technological advancements. Employees who engage in cyber-loafing divert their energy and attention away from work for prolonged periods of time, which is classified as a withdrawal behaviour under the CWB typology. The Theory of Planned Behaviour (TPB) has previously been shown to explain other CWBs, such as time theft and cyber-loafing. Due to the internet's ubiquitous nature in South African organisations and lack of research on cyber-loafing in South Africa, the objective of this study was to investigate cyber-loafing amongst administrative support staff in South African organisations using TPB. An explanatory cross-sectional descriptive research design was used. Data was collected using both online and hardcopy surveys yielding 92 participants from employees that provide administrative assistance in various organisations. In this sample, 89% of respondents were female and 11% were male, whilst 92% were employed full-time and 5% part-time. The results showed that only descriptive and prescriptive norms and attitude towards cyber-loafing predicted intention and cyber-loafing. Differing from previous research, intention mediated the relationship between attitude and cyber-loafing only. The results show that organisations could develop interventions targeted at descriptive and prescriptive norms to reduce cyber-loafing behaviour and by influencing attitudes around cyber-loafing, organisations could influence cyber-loafing intention and behaviour. Based on these results, suggestions for further research are proposed. DA - 2020 DB - OpenUCT DP - University of Cape Town LK - https://open.uct.ac.za PY - 2020 T1 - Investigating cyber-loafing in South African organisations: the role of theory of planned behaviour TI - Investigating cyber-loafing in South African organisations: the role of theory of planned behaviour UR - http://hdl.handle.net/11427/32527 ER - en_ZA
dc.identifier.urihttp://hdl.handle.net/11427/32527
dc.identifier.vancouvercitationWerner J. Investigating cyber-loafing in South African organisations: the role of theory of planned behaviour. [Master Thesis]. University of Cape Town, 2020 [cited yyyy month dd]. Available from: http://hdl.handle.net/11427/32527en_ZA
dc.language.isoeng
dc.publisherUniversity of Cape Town
dc.publisher.departmentOrganisational Psychology
dc.publisher.facultyFaculty of Commerce
dc.subject.otherOrganisational Psychology
dc.titleInvestigating cyber-loafing in South African organisations: the role of theory of planned behaviour
dc.typeMaster Thesis
dc.type.qualificationlevelMasters
dc.type.qualificationnameMCom
uct.type.publicationResearch
uct.type.resourceMaster Thesis
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