Decision support for Foodbank South Africa

Watson, N M; Stewart, T J; Scott, L

Decision support for Foodbank South Africa

Journal Article

2014

Journal Title

Orion: Journal of the Operations Research of South Africa

Link to Journal

http://orion.journals.ac.za/pub

Publisher

Operations Research Society of South Africa

Publisher

University of Cape Town

Department

Department of Statistical Sciences

Faculty

Faculty of Science

License

http://creativecommons.org/licenses/by/4.0/

Abstract

This paper employs a combined 'soft-hard' OR approach to aid decision making in the area of allocation at a not-for-profit organization, Foodbank South Africa (FBSA), that represents the largest hunger-relief network in South Africa. Two problem-structuring tools, causal mapping and root definitions (RDs) are utilized. Causal mapping is used to identify areas for useful research within FBSA, and gain a greater understanding of the organization in terms of its goals and consequently a good appreciation of the context in which decisions are made. Root definitions are employed to acquire a better understanding of the 'decision-issues' within the allocation system at the Cape Town warehouse. A simulation model is developed to imitate daily allocation decisions, with the end-objective of assisting decision-making by developing a range of allocation policies. A decision support system (DSS) is developed to help FBSA manage their agency database, automate some of the daily allocation decisions and simulate allocation policies.