An investigation into after-sales service in the South African motor industry

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dc.contributor.advisorLister, Gordonen_ZA
dc.contributor.authorGordon, E C Den_ZA
dc.date.accessioned2014-11-15T19:40:45Z
dc.date.available2014-11-15T19:40:45Z
dc.date.issued1993en_ZA
dc.descriptionIncludes bibliographical references.en_ZA
dc.description.abstractThis thesis looks at after-sales service in the South African motor industry, an area where very little research has been published. The aims of the project, in addition to just gaining a better understanding of the broad subject, were to find out the relative importance, in the mind of the customer, of the car or dealer service, as well as factors such as reliability, the standard of work done by dealers, on-time delivery, etc. other aims were to compare the service received by customers with different makes of car and relate the importance of different factors to respondent characteristics such as gender, age, etc.en_ZA
dc.identifier.apacitationGordon, E. C. D. (1993). <i>An investigation into after-sales service in the South African motor industry</i>. (Thesis). University of Cape Town ,Faculty of Engineering & the Built Environment ,Department of Mechanical Engineering. Retrieved from http://hdl.handle.net/11427/9659en_ZA
dc.identifier.chicagocitationGordon, E C D. <i>"An investigation into after-sales service in the South African motor industry."</i> Thesis., University of Cape Town ,Faculty of Engineering & the Built Environment ,Department of Mechanical Engineering, 1993. http://hdl.handle.net/11427/9659en_ZA
dc.identifier.citationGordon, E. 1993. An investigation into after-sales service in the South African motor industry. University of Cape Town.en_ZA
dc.identifier.ris TY - Thesis / Dissertation AU - Gordon, E C D AB - This thesis looks at after-sales service in the South African motor industry, an area where very little research has been published. The aims of the project, in addition to just gaining a better understanding of the broad subject, were to find out the relative importance, in the mind of the customer, of the car or dealer service, as well as factors such as reliability, the standard of work done by dealers, on-time delivery, etc. other aims were to compare the service received by customers with different makes of car and relate the importance of different factors to respondent characteristics such as gender, age, etc. DA - 1993 DB - OpenUCT DP - University of Cape Town LK - https://open.uct.ac.za PB - University of Cape Town PY - 1993 T1 - An investigation into after-sales service in the South African motor industry TI - An investigation into after-sales service in the South African motor industry UR - http://hdl.handle.net/11427/9659 ER - en_ZA
dc.identifier.urihttp://hdl.handle.net/11427/9659
dc.identifier.vancouvercitationGordon ECD. An investigation into after-sales service in the South African motor industry. [Thesis]. University of Cape Town ,Faculty of Engineering & the Built Environment ,Department of Mechanical Engineering, 1993 [cited yyyy month dd]. Available from: http://hdl.handle.net/11427/9659en_ZA
dc.language.isoengen_ZA
dc.publisher.departmentDepartment of Mechanical Engineeringen_ZA
dc.publisher.facultyFaculty of Engineering and the Built Environment
dc.publisher.institutionUniversity of Cape Town
dc.titleAn investigation into after-sales service in the South African motor industryen_ZA
dc.typeMaster Thesis
dc.type.qualificationlevelMasters
dc.type.qualificationnameMIndAdminen_ZA
uct.type.filetypeText
uct.type.filetypeImage
uct.type.publicationResearchen_ZA
uct.type.resourceThesisen_ZA
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