An analysis of the relationship between analyst-user cognitive style differences and user resistance to information systems

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dc.contributor.advisorLay, Peter M Qen_ZA
dc.contributor.authorMullany, Michael Johnen_ZA
dc.date.accessioned2015-12-20T15:36:34Z
dc.date.available2015-12-20T15:36:34Z
dc.date.issued1989en_ZA
dc.descriptionBibliography: pages 102-109.en_ZA
dc.description.abstractThis study investigated the relationships between user resistance to new information systems and other factors, the chief of which was the differences in cognitive problem-solving styles between systems developers (analysts) and users. In addition, associations were tested between user resistance and the following: system accuracy, system reliability, the analyst's attitude, the analyst-user relationship, analyst-user dissonance, the user's age and the user's length of service with his current employer. All data was collected at confidential interviews with the key users and key analysts of 34 post-implementation systems service were recorded at these interviews. Ages and lengths of User resistance was determined from the number of complaints made by users regarding the systems and their manner of implementation. Cognitive style was measured using the Kirton Adaption-innovation Inventory (KAI). All other parameters were measured as responses to suitably phrased questions, quantified using seven-point scales. A significant positive association between user resistance and analyst-user cognitive style difference was found. A model was then developed which enables the estimation of user resistance prior to system development with the aid of the KAI. Significant negative associations were found to exist between user resistance and system accuracy, and user resistance and system reliability. No relationships between user resistance and either user age or user length of service were found.en_ZA
dc.identifier.apacitationMullany, M. J. (1989). <i>An analysis of the relationship between analyst-user cognitive style differences and user resistance to information systems</i>. (Thesis). University of Cape Town ,Faculty of Commerce ,Department of Information Systems. Retrieved from http://hdl.handle.net/11427/15855en_ZA
dc.identifier.chicagocitationMullany, Michael John. <i>"An analysis of the relationship between analyst-user cognitive style differences and user resistance to information systems."</i> Thesis., University of Cape Town ,Faculty of Commerce ,Department of Information Systems, 1989. http://hdl.handle.net/11427/15855en_ZA
dc.identifier.citationMullany, M. 1989. An analysis of the relationship between analyst-user cognitive style differences and user resistance to information systems. University of Cape Town.en_ZA
dc.identifier.ris TY - Thesis / Dissertation AU - Mullany, Michael John AB - This study investigated the relationships between user resistance to new information systems and other factors, the chief of which was the differences in cognitive problem-solving styles between systems developers (analysts) and users. In addition, associations were tested between user resistance and the following: system accuracy, system reliability, the analyst's attitude, the analyst-user relationship, analyst-user dissonance, the user's age and the user's length of service with his current employer. All data was collected at confidential interviews with the key users and key analysts of 34 post-implementation systems service were recorded at these interviews. Ages and lengths of User resistance was determined from the number of complaints made by users regarding the systems and their manner of implementation. Cognitive style was measured using the Kirton Adaption-innovation Inventory (KAI). All other parameters were measured as responses to suitably phrased questions, quantified using seven-point scales. A significant positive association between user resistance and analyst-user cognitive style difference was found. A model was then developed which enables the estimation of user resistance prior to system development with the aid of the KAI. Significant negative associations were found to exist between user resistance and system accuracy, and user resistance and system reliability. No relationships between user resistance and either user age or user length of service were found. DA - 1989 DB - OpenUCT DP - University of Cape Town LK - https://open.uct.ac.za PB - University of Cape Town PY - 1989 T1 - An analysis of the relationship between analyst-user cognitive style differences and user resistance to information systems TI - An analysis of the relationship between analyst-user cognitive style differences and user resistance to information systems UR - http://hdl.handle.net/11427/15855 ER - en_ZA
dc.identifier.urihttp://hdl.handle.net/11427/15855
dc.identifier.vancouvercitationMullany MJ. An analysis of the relationship between analyst-user cognitive style differences and user resistance to information systems. [Thesis]. University of Cape Town ,Faculty of Commerce ,Department of Information Systems, 1989 [cited yyyy month dd]. Available from: http://hdl.handle.net/11427/15855en_ZA
dc.language.isoengen_ZA
dc.publisher.departmentDepartment of Information Systemsen_ZA
dc.publisher.facultyFaculty of Commerceen_ZA
dc.publisher.institutionUniversity of Cape Town
dc.subject.otherInformation Systemsen_ZA
dc.subject.otherSystem analysisen_ZA
dc.subject.otherInformation storage and retrieval systemsen_ZA
dc.titleAn analysis of the relationship between analyst-user cognitive style differences and user resistance to information systemsen_ZA
dc.typeMaster Thesis
dc.type.qualificationlevelMasters
dc.type.qualificationnameMComen_ZA
uct.type.filetypeText
uct.type.filetypeImage
uct.type.publicationResearchen_ZA
uct.type.resourceThesisen_ZA
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