Developing family-friendly signage in a South African paediatric healthcare setting

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dc.contributor.authorLeonard, Angela
dc.contributor.authorVerster, Anchen
dc.contributor.authorCoetzee, Minette
dc.coverage.spatialSouth Africaen_ZA
dc.date.accessioned2014-12-09T09:24:43Z
dc.date.available2014-12-09T09:24:43Z
dc.date.issued2014-11
dc.description.abstract*Background: Multiple renovations and changing flow in a tertiary children’s hospital in Cape Town resulted in numerous signs being posted in the corridors and units, making wayfinding extremely complex. A request from nursing management prompted the formation of a learning collaborative of nurses from all departments to improve wayfinding signage. *Objectives: The project aimed to contribute to a family-friendly environment by reviewing the current situation and developing signage to improve wayfinding and convey essential information to parents, caregivers and patients. *Methods: A participative action research method followed a four-stage process to facilitate the development of family-friendly signage. Nurse participants reviewed existing signage and collaboratively developed new signage templates and posted signs. The signage was then evaluated using a rapid appraisal questionnaire involving 50 parents and nurse respondents. At each stage of data collection, thematic content analysis was used to analyse data gathered in process meetings and the reflections of participating nurses. *Results: A design template and then 44 new signs were developed and used to replace old signage. Respondents reported that the new signs were noticeable, looked attractive and were easily understandable. *Conclusion: Intentional and active participation of nurses in clinical paediatric settings ensured collaborative data gathering and analysis. An inclusive research design allowed for insights into the words and tone of posted signs that nurse participants had not noticed previously. The participative redesign of signage resulted in a sense of ownership of the signs. The support and involvement of hospital management throughout ensured that the resulting signage received wide acceptance.en_ZA
dc.identifier.apacitationLeonard, A., Verster, A., & Coetzee, M. (2014). Developing family-friendly signage in a South African paediatric healthcare setting. <i>Curationis</i>, http://hdl.handle.net/11427/9914en_ZA
dc.identifier.chicagocitationLeonard, Angela, Anchen Verster, and Minette Coetzee "Developing family-friendly signage in a South African paediatric healthcare setting." <i>Curationis</i> (2014) http://hdl.handle.net/11427/9914en_ZA
dc.identifier.citationLeonard, A.L., Verster, A. & Coetzee, M., 2014, ‘Developing family-friendly signage in a South African paediatric healthcare setting’, Curationis 37(2), Art. #1250, 7 pages. http://dx.doi.org/10.4102/curationis.v37i2.1250en_ZA
dc.identifier.issn2223-6279en_ZA
dc.identifier.ris TY - Journal Article AU - Leonard, Angela AU - Verster, Anchen AU - Coetzee, Minette AB - *Background: Multiple renovations and changing flow in a tertiary children’s hospital in Cape Town resulted in numerous signs being posted in the corridors and units, making wayfinding extremely complex. A request from nursing management prompted the formation of a learning collaborative of nurses from all departments to improve wayfinding signage. *Objectives: The project aimed to contribute to a family-friendly environment by reviewing the current situation and developing signage to improve wayfinding and convey essential information to parents, caregivers and patients. *Methods: A participative action research method followed a four-stage process to facilitate the development of family-friendly signage. Nurse participants reviewed existing signage and collaboratively developed new signage templates and posted signs. The signage was then evaluated using a rapid appraisal questionnaire involving 50 parents and nurse respondents. At each stage of data collection, thematic content analysis was used to analyse data gathered in process meetings and the reflections of participating nurses. *Results: A design template and then 44 new signs were developed and used to replace old signage. Respondents reported that the new signs were noticeable, looked attractive and were easily understandable. *Conclusion: Intentional and active participation of nurses in clinical paediatric settings ensured collaborative data gathering and analysis. An inclusive research design allowed for insights into the words and tone of posted signs that nurse participants had not noticed previously. The participative redesign of signage resulted in a sense of ownership of the signs. The support and involvement of hospital management throughout ensured that the resulting signage received wide acceptance. DA - 2014-11 DB - OpenUCT DP - University of Cape Town J1 - Curationis LK - https://open.uct.ac.za PB - University of Cape Town PY - 2014 SM - 2223-6279 T1 - Developing family-friendly signage in a South African paediatric healthcare setting TI - Developing family-friendly signage in a South African paediatric healthcare setting UR - http://hdl.handle.net/11427/9914 ER - en_ZA
dc.identifier.urihttp://hdl.handle.net/11427/9914
dc.identifier.vancouvercitationLeonard A, Verster A, Coetzee M. Developing family-friendly signage in a South African paediatric healthcare setting. Curationis. 2014; http://hdl.handle.net/11427/9914.en_ZA
dc.languageengen_ZA
dc.publisherAOSIS OpenJournalsen_ZA
dc.publisher.departmentChild Nurse Practice Development Initiativeen_ZA
dc.publisher.facultyFaculty of Health Sciencesen_ZA
dc.publisher.institutionUniversity of Cape Town
dc.rightsCreative Commons Attribution 4.0 International (CC BY 4.0)*
dc.rights.urihttp://creativecommons.org/licenses/by/4.0/en_ZA
dc.sourceCurationisen_ZA
dc.source.urihttp://dx.doi.org/10.4102/curationis.v37i2.1250
dc.titleDeveloping family-friendly signage in a South African paediatric healthcare settingen_ZA
dc.typeJournal Articleen_ZA
uct.type.filetypeText
uct.type.filetypeImage
uct.type.publicationResearchen_ZA
uct.type.resourceArticleen_ZA
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