Antecedents of mobile banking applications acceptance and usage and its consequence on financial behavior in Namibia

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dc.contributor.advisorBrown, Irwin
dc.contributor.authorNuunyango, Anna Nambahu Panduleni
dc.date.accessioned2026-01-13T11:51:38Z
dc.date.available2026-01-13T11:51:38Z
dc.date.issued2025
dc.date.updated2026-01-13T08:19:23Z
dc.description.abstractBanking is no longer limited to the physical location of a branch. Nowadays, consumers can do banking from the comfort of their own places, anywhere and anytime. Mobile banking applications offer mobility, 24/7 availability, broad reach, convenience, and ease of use unlike traditional banking. Regardless of the numerous advantages that mobile banking applications offer, the adoption rate has not met expectations or reached the level of mobile phone penetration adoption rate in many Lower and Middle Income Countries (LMICs). The use of digital financial services such as mobile banking applications changes consumers' financial behavior. Poor financial habits can cause debt, stress, health issues, and strained relationships. Thus, it is important to understand the impact of using mobile banking applications on consumers' financial behavior, as well as the factors that influence the acceptance and use of mobile banking applications. The study employed the unified theory of acceptance and use of technology and extended it with concepts of financial literacy, branch distance, trust, perceived risk, and financial behavior. The research model that was constructed informed data collection, using an online survey of Nambian banking consumers. 254 useable responses were received and the model was empirically tested. Structural equation modeling (SEM) analysis revealed that effort expectancy, habit, and trust positively influence consumer intention to accept mobile banking applications and trust negatively influences perceived risk, while habit and behavioral intention positively influence the use of mobile banking applications. Additionally, results show that mobile banking application use positively influences financial behavior in Namibia, implying that their use can lead to more responsible financial behavior.
dc.identifier.apacitationNuunyango, A. N. P. (2025). <i>Antecedents of mobile banking applications acceptance and usage and its consequence on financial behavior in Namibia</i>. (). University of Cape Town ,Faculty of Commerce ,Department of Information Systems. Retrieved from http://hdl.handle.net/11427/42559en_ZA
dc.identifier.chicagocitationNuunyango, Anna Nambahu Panduleni. <i>"Antecedents of mobile banking applications acceptance and usage and its consequence on financial behavior in Namibia."</i> ., University of Cape Town ,Faculty of Commerce ,Department of Information Systems, 2025. http://hdl.handle.net/11427/42559en_ZA
dc.identifier.citationNuunyango, A.N.P. 2025. Antecedents of mobile banking applications acceptance and usage and its consequence on financial behavior in Namibia. . University of Cape Town ,Faculty of Commerce ,Department of Information Systems. http://hdl.handle.net/11427/42559en_ZA
dc.identifier.ris TY - Thesis / Dissertation AU - Nuunyango, Anna Nambahu Panduleni AB - Banking is no longer limited to the physical location of a branch. Nowadays, consumers can do banking from the comfort of their own places, anywhere and anytime. Mobile banking applications offer mobility, 24/7 availability, broad reach, convenience, and ease of use unlike traditional banking. Regardless of the numerous advantages that mobile banking applications offer, the adoption rate has not met expectations or reached the level of mobile phone penetration adoption rate in many Lower and Middle Income Countries (LMICs). The use of digital financial services such as mobile banking applications changes consumers' financial behavior. Poor financial habits can cause debt, stress, health issues, and strained relationships. Thus, it is important to understand the impact of using mobile banking applications on consumers' financial behavior, as well as the factors that influence the acceptance and use of mobile banking applications. The study employed the unified theory of acceptance and use of technology and extended it with concepts of financial literacy, branch distance, trust, perceived risk, and financial behavior. The research model that was constructed informed data collection, using an online survey of Nambian banking consumers. 254 useable responses were received and the model was empirically tested. Structural equation modeling (SEM) analysis revealed that effort expectancy, habit, and trust positively influence consumer intention to accept mobile banking applications and trust negatively influences perceived risk, while habit and behavioral intention positively influence the use of mobile banking applications. Additionally, results show that mobile banking application use positively influences financial behavior in Namibia, implying that their use can lead to more responsible financial behavior. DA - 2025 DB - OpenUCT DP - University of Cape Town KW - Mobile banking KW - mobile money KW - electronic money KW - financial behaviour KW - UTAUT2 KW - financial literacy KW - Namibia LK - https://open.uct.ac.za PB - University of Cape Town PY - 2025 T1 - Antecedents of mobile banking applications acceptance and usage and its consequence on financial behavior in Namibia TI - Antecedents of mobile banking applications acceptance and usage and its consequence on financial behavior in Namibia UR - http://hdl.handle.net/11427/42559 ER - en_ZA
dc.identifier.urihttp://hdl.handle.net/11427/42559
dc.identifier.vancouvercitationNuunyango ANP. Antecedents of mobile banking applications acceptance and usage and its consequence on financial behavior in Namibia. []. University of Cape Town ,Faculty of Commerce ,Department of Information Systems, 2025 [cited yyyy month dd]. Available from: http://hdl.handle.net/11427/42559en_ZA
dc.language.isoen
dc.language.rfc3066eng
dc.publisher.departmentDepartment of Information Systems
dc.publisher.facultyFaculty of Commerce
dc.publisher.institutionUniversity of Cape Town
dc.subjectMobile banking
dc.subjectmobile money
dc.subjectelectronic money
dc.subjectfinancial behaviour
dc.subjectUTAUT2
dc.subjectfinancial literacy
dc.subjectNamibia
dc.titleAntecedents of mobile banking applications acceptance and usage and its consequence on financial behavior in Namibia
dc.typeThesis / Dissertation
dc.type.qualificationlevelMasters
dc.type.qualificationlevelMCom
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