Emotional labour and employee well-being in the hospitality industry

Simple item page
dc.contributor.advisorBagraim, Jeffreyen_ZA
dc.contributor.authorSmith, Lakinen_ZA
dc.date.accessioned2015-05-28T12:26:07Z
dc.date.available2015-05-28T12:26:07Z
dc.date.issued2014en_ZA
dc.descriptionIncludes bibliographical references.en_ZA
dc.description.abstractThis study examines the nature of emotional labour and its relationship with employee well-being using a sample of South African hospitality employees (N =136). Exploratory factor analysis differentiated between three distinct emotional labour dimensions: surface acting, deep acting, and naturally felt expression. Controlling for the influence of positive affectivity and general self-efficacy, hierarchical multiple regression analysis showed that surface acting predicted emotional exhaustion, and deep acting predicted job satisfaction. Work-to-life conflict partially mediated the relationship between surface acting and emotional exhaustion, and fully mediated the relationship between surface acting and job satisfaction. Managerial implications and suggestions for research are discusseden_ZA
dc.identifier.apacitationSmith, L. (2014). <i>Emotional labour and employee well-being in the hospitality industry</i>. (Thesis). University of Cape Town ,Faculty of Commerce ,Organisational Psychology. Retrieved from http://hdl.handle.net/11427/13012en_ZA
dc.identifier.chicagocitationSmith, Lakin. <i>"Emotional labour and employee well-being in the hospitality industry."</i> Thesis., University of Cape Town ,Faculty of Commerce ,Organisational Psychology, 2014. http://hdl.handle.net/11427/13012en_ZA
dc.identifier.citationSmith, L. 2014. Emotional labour and employee well-being in the hospitality industry. University of Cape Town.en_ZA
dc.identifier.ris TY - Thesis / Dissertation AU - Smith, Lakin AB - This study examines the nature of emotional labour and its relationship with employee well-being using a sample of South African hospitality employees (N =136). Exploratory factor analysis differentiated between three distinct emotional labour dimensions: surface acting, deep acting, and naturally felt expression. Controlling for the influence of positive affectivity and general self-efficacy, hierarchical multiple regression analysis showed that surface acting predicted emotional exhaustion, and deep acting predicted job satisfaction. Work-to-life conflict partially mediated the relationship between surface acting and emotional exhaustion, and fully mediated the relationship between surface acting and job satisfaction. Managerial implications and suggestions for research are discussed DA - 2014 DB - OpenUCT DP - University of Cape Town LK - https://open.uct.ac.za PB - University of Cape Town PY - 2014 T1 - Emotional labour and employee well-being in the hospitality industry TI - Emotional labour and employee well-being in the hospitality industry UR - http://hdl.handle.net/11427/13012 ER - en_ZA
dc.identifier.urihttp://hdl.handle.net/11427/13012
dc.identifier.vancouvercitationSmith L. Emotional labour and employee well-being in the hospitality industry. [Thesis]. University of Cape Town ,Faculty of Commerce ,Organisational Psychology, 2014 [cited yyyy month dd]. Available from: http://hdl.handle.net/11427/13012en_ZA
dc.language.isoengen_ZA
dc.publisher.departmentOrganisational Psychologyen_ZA
dc.publisher.facultyFaculty of Commerceen_ZA
dc.publisher.institutionUniversity of Cape Town
dc.subject.otherOrganisational Psychologyen_ZA
dc.titleEmotional labour and employee well-being in the hospitality industryen_ZA
dc.typeMaster Thesis
dc.type.qualificationlevelMasters
dc.type.qualificationnameMComen_ZA
uct.type.filetypeText
uct.type.filetypeImage
uct.type.publicationResearchen_ZA
uct.type.resourceThesisen_ZA
Files
Original bundle
Now showing 1 - 1 of 1
Thumbnail Image
Name:
thesis_com_2014_smith_l.pdf
Size:
2.12 MB
Format:
Adobe Portable Document Format
Description:
Download
Collections
Masters