An evaluation of the completeness of Ferreira and Otley's (2009) performance management framework, using a multi-disciplinary approach.

Simple item page
dc.contributor.advisorUliana, Enricoen_ZA
dc.contributor.authorCilliers, Albert Johnen_ZA
dc.date.accessioned2014-12-27T14:18:51Z
dc.date.available2014-12-27T14:18:51Z
dc.date.issued2012en_ZA
dc.descriptionIncludes bibliographical references.en_ZA
dc.description.abstractThis study considers the completeness of Ferreira and Otley's (2009) evaluative framework, designed to identify the performance management and management control issues in organisations. There is growing criticism in the literature that Ferreira and Otley's (2009) framework is essentially technocratic in nature, ignores socio-ideological controls such as organisational culture and clans, and needs to be combined with a social science perspective. Consequently, this study reviews the literature pertaining to certain socioideological controls, using a multi-disciplinary approach which focuses particularly on the social sciences. Combining insights obtained from the literature, the study then applies Ferreira and Otley's (2009) framework in an empirical case study setting, assessing the extent to which the framework can identify the performance management and control issues in a small South African knowledge-intensive company. Findings from the study suggest that Ferreira and Otley's (2009) framework is indeed deficient in that it is not able to identify cultural controls, clan controls and personnel controls. The possible implications of the cultural paradigm for control system design, contingency theory, and the general management control framework are also discussed.en_ZA
dc.identifier.apacitationCilliers, A. J. (2012). <i>An evaluation of the completeness of Ferreira and Otley's (2009) performance management framework, using a multi-disciplinary approach</i>. (Thesis). University of Cape Town ,Faculty of Commerce ,Department of Finance and Tax. Retrieved from http://hdl.handle.net/11427/10273en_ZA
dc.identifier.chicagocitationCilliers, Albert John. <i>"An evaluation of the completeness of Ferreira and Otley's (2009) performance management framework, using a multi-disciplinary approach."</i> Thesis., University of Cape Town ,Faculty of Commerce ,Department of Finance and Tax, 2012. http://hdl.handle.net/11427/10273en_ZA
dc.identifier.citationCilliers, A. 2012. An evaluation of the completeness of Ferreira and Otley's (2009) performance management framework, using a multi-disciplinary approach. University of Cape Town.en_ZA
dc.identifier.ris TY - Thesis / Dissertation AU - Cilliers, Albert John AB - This study considers the completeness of Ferreira and Otley's (2009) evaluative framework, designed to identify the performance management and management control issues in organisations. There is growing criticism in the literature that Ferreira and Otley's (2009) framework is essentially technocratic in nature, ignores socio-ideological controls such as organisational culture and clans, and needs to be combined with a social science perspective. Consequently, this study reviews the literature pertaining to certain socioideological controls, using a multi-disciplinary approach which focuses particularly on the social sciences. Combining insights obtained from the literature, the study then applies Ferreira and Otley's (2009) framework in an empirical case study setting, assessing the extent to which the framework can identify the performance management and control issues in a small South African knowledge-intensive company. Findings from the study suggest that Ferreira and Otley's (2009) framework is indeed deficient in that it is not able to identify cultural controls, clan controls and personnel controls. The possible implications of the cultural paradigm for control system design, contingency theory, and the general management control framework are also discussed. DA - 2012 DB - OpenUCT DP - University of Cape Town LK - https://open.uct.ac.za PB - University of Cape Town PY - 2012 T1 - An evaluation of the completeness of Ferreira and Otley's (2009) performance management framework, using a multi-disciplinary approach TI - An evaluation of the completeness of Ferreira and Otley's (2009) performance management framework, using a multi-disciplinary approach UR - http://hdl.handle.net/11427/10273 ER - en_ZA
dc.identifier.urihttp://hdl.handle.net/11427/10273
dc.identifier.vancouvercitationCilliers AJ. An evaluation of the completeness of Ferreira and Otley's (2009) performance management framework, using a multi-disciplinary approach. [Thesis]. University of Cape Town ,Faculty of Commerce ,Department of Finance and Tax, 2012 [cited yyyy month dd]. Available from: http://hdl.handle.net/11427/10273en_ZA
dc.language.isoengen_ZA
dc.publisher.departmentDepartment of Finance and Taxen_ZA
dc.publisher.facultyFaculty of Commerceen_ZA
dc.publisher.institutionUniversity of Cape Town
dc.subject.otherFinancial Managementen_ZA
dc.titleAn evaluation of the completeness of Ferreira and Otley's (2009) performance management framework, using a multi-disciplinary approach.en_ZA
dc.typeMaster Thesis
dc.type.qualificationlevelMasters
dc.type.qualificationnameMComen_ZA
uct.type.filetypeText
uct.type.filetypeImage
uct.type.publicationResearchen_ZA
uct.type.resourceThesisen_ZA
Files
Original bundle
Now showing 1 - 1 of 1
Thumbnail Image
Name:
thesis_com_2012_cilliers_aj.pdf
Size:
2.99 MB
Format:
Adobe Portable Document Format
Description:
Download
Collections
Masters