Satisfaction and service quality in the quantity surveying profession
| dc.contributor.advisor | Rwelamila, P.D. | |
| dc.contributor.author | Procter, Carol Jane | |
| dc.date.accessioned | 2020-05-26T12:54:29Z | |
| dc.date.available | 2020-05-26T12:54:29Z | |
| dc.date.issued | 1997 | |
| dc.date.updated | 2020-04-14T07:36:23Z | |
| dc.description.abstract | This thesis investigates client satisfaction and service quality in the quantity surveyingprofession. Whilst many reasons abound for dissatisfaction with the construction industry,this thesis focuses on client satisfaction with the provision of quantity surveyors' services. To this end, a greater understanding of the psychological processes involved in making a satisfaction decision is required and is achieved by the presentation of the theory of consumer satisfaction. It was found that consumer satisfaction is the result of meeting or exceeding expectation with performance. Furthermore, performance is not measured in technical terms, but as a result of client perceptions. Perceptions are at the heart of this thesis. This study investigates the relationship between client perceptions and quantity surveyors' perceptions of the same. | |
| dc.identifier.apacitation | Procter, C. J. (1997). <i>Satisfaction and service quality in the quantity surveying profession</i>. (). ,Engineering and the Built Environment ,Department of Construction Economics and Management. Retrieved from | en_ZA |
| dc.identifier.chicagocitation | Procter, Carol Jane. <i>"Satisfaction and service quality in the quantity surveying profession."</i> ., ,Engineering and the Built Environment ,Department of Construction Economics and Management, 1997. | en_ZA |
| dc.identifier.citation | Procter, C.J. 1997. Satisfaction and service quality in the quantity surveying profession. . ,Engineering and the Built Environment ,Department of Construction Economics and Management. | en_ZA |
| dc.identifier.ris | TY - Thesis / Dissertation AU - Procter, Carol Jane AB - This thesis investigates client satisfaction and service quality in the quantity surveyingprofession. Whilst many reasons abound for dissatisfaction with the construction industry,this thesis focuses on client satisfaction with the provision of quantity surveyors' services. To this end, a greater understanding of the psychological processes involved in making a satisfaction decision is required and is achieved by the presentation of the theory of consumer satisfaction. It was found that consumer satisfaction is the result of meeting or exceeding expectation with performance. Furthermore, performance is not measured in technical terms, but as a result of client perceptions. Perceptions are at the heart of this thesis. This study investigates the relationship between client perceptions and quantity surveyors' perceptions of the same. DA - 1997 DB - OpenUCT DP - University of Cape Town KW - Quantity surveying KW - Evaluation LK - https://open.uct.ac.za PY - 1997 T1 - Satisfaction and service quality in the quantity surveying profession TI - Satisfaction and service quality in the quantity surveying profession UR - ER - | en_ZA |
| dc.identifier.uri | https://hdl.handle.net/11427/31994 | |
| dc.identifier.vancouvercitation | Procter CJ. Satisfaction and service quality in the quantity surveying profession. []. ,Engineering and the Built Environment ,Department of Construction Economics and Management, 1997 [cited yyyy month dd]. Available from: | en_ZA |
| dc.language.rfc3066 | eng | |
| dc.publisher.department | Department of Construction Economics and Management | |
| dc.publisher.faculty | Faculty of Engineering and the Built Environment | |
| dc.subject | Quantity surveying | |
| dc.subject | Evaluation | |
| dc.title | Satisfaction and service quality in the quantity surveying profession | |
| dc.type | Master Thesis | |
| dc.type.qualificationlevel | Masters |