The organisational change agent as an appreciative system : increasing effectiveness in business process reengineering through the systems approach

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dc.contributor.advisorStrumpfer, Johanen_ZA
dc.contributor.authorTopp, Warren Kenten_ZA
dc.date.accessioned2016-04-13T14:30:20Z
dc.date.available2016-04-13T14:30:20Z
dc.date.issued1995en_ZA
dc.description.abstractThis thesis is concerned with the effectiveness of change agents within organisations. The argument presented is that the effectiveness of change agents depends on their ability to develop an understanding of the complex situations they are faced with. This includes a rich understanding of their own role within the situation. The systems approach described by Churchman (1971, 1979) and further developed by Ulrich (1983) provides methods that aid the development of a rich understanding of, inquiry into, and intervention in complex socio-technical situations. The structure of the paper will take the following form: Part 1: Appreciative systems and the systems approach. Performance criteria for change agents are declared. The key role of appreciation ineffective change management is highlighted. An explanation of appreciative systems and how the systems approach can make them more effective is presented. Finally an appreciative frame for human populated (social) systems is explained. Part 2: Investigating sources of purpose in traditional Business Process Reengineering (BPR).Before developing the complete the appreciative framework in Part 3, our understanding will be consolidated by applying the human populated systems frame to organisational change (business process reengineering) as a system.en_ZA
dc.identifier.apacitationTopp, W. K. (1995). <i>The organisational change agent as an appreciative system : increasing effectiveness in business process reengineering through the systems approach</i>. (Thesis). University of Cape Town ,Faculty of Engineering & the Built Environment ,Department of Mechanical Engineering. Retrieved from http://hdl.handle.net/11427/18878en_ZA
dc.identifier.chicagocitationTopp, Warren Kent. <i>"The organisational change agent as an appreciative system : increasing effectiveness in business process reengineering through the systems approach."</i> Thesis., University of Cape Town ,Faculty of Engineering & the Built Environment ,Department of Mechanical Engineering, 1995. http://hdl.handle.net/11427/18878en_ZA
dc.identifier.citationTopp, W. 1995. The organisational change agent as an appreciative system : increasing effectiveness in business process reengineering through the systems approach. University of Cape Town.en_ZA
dc.identifier.ris TY - Thesis / Dissertation AU - Topp, Warren Kent AB - This thesis is concerned with the effectiveness of change agents within organisations. The argument presented is that the effectiveness of change agents depends on their ability to develop an understanding of the complex situations they are faced with. This includes a rich understanding of their own role within the situation. The systems approach described by Churchman (1971, 1979) and further developed by Ulrich (1983) provides methods that aid the development of a rich understanding of, inquiry into, and intervention in complex socio-technical situations. The structure of the paper will take the following form: Part 1: Appreciative systems and the systems approach. Performance criteria for change agents are declared. The key role of appreciation ineffective change management is highlighted. An explanation of appreciative systems and how the systems approach can make them more effective is presented. Finally an appreciative frame for human populated (social) systems is explained. Part 2: Investigating sources of purpose in traditional Business Process Reengineering (BPR).Before developing the complete the appreciative framework in Part 3, our understanding will be consolidated by applying the human populated systems frame to organisational change (business process reengineering) as a system. DA - 1995 DB - OpenUCT DP - University of Cape Town LK - https://open.uct.ac.za PB - University of Cape Town PY - 1995 T1 - The organisational change agent as an appreciative system : increasing effectiveness in business process reengineering through the systems approach TI - The organisational change agent as an appreciative system : increasing effectiveness in business process reengineering through the systems approach UR - http://hdl.handle.net/11427/18878 ER - en_ZA
dc.identifier.urihttp://hdl.handle.net/11427/18878
dc.identifier.vancouvercitationTopp WK. The organisational change agent as an appreciative system : increasing effectiveness in business process reengineering through the systems approach. [Thesis]. University of Cape Town ,Faculty of Engineering & the Built Environment ,Department of Mechanical Engineering, 1995 [cited yyyy month dd]. Available from: http://hdl.handle.net/11427/18878en_ZA
dc.language.isoengen_ZA
dc.publisher.departmentDepartment of Mechanical Engineeringen_ZA
dc.publisher.facultyFaculty of Engineering and the Built Environment
dc.publisher.institutionUniversity of Cape Town
dc.subject.otherIndustrial Administrationen_ZA
dc.subject.otherBusiness Process Reengineeringen_ZA
dc.titleThe organisational change agent as an appreciative system : increasing effectiveness in business process reengineering through the systems approachen_ZA
dc.typeMaster Thesis
dc.type.qualificationlevelMasters
dc.type.qualificationnameMIndAdminen_ZA
uct.type.filetypeText
uct.type.filetypeImage
uct.type.publicationResearchen_ZA
uct.type.resourceThesisen_ZA
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