South African Banks and Their Online Privacy Policy Statements: A Content Analysis

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dc.contributor.authorKabanda, Salah K
dc.contributor.authorBrown, Irwin
dc.contributor.authorNyamakura, V
dc.contributor.authorKeshav, J
dc.date.accessioned2018-02-05T13:04:29Z
dc.date.available2018-02-05T13:04:29Z
dc.date.issued2010
dc.date.updated2016-01-14T08:41:37Z
dc.description.abstractIn Internet banking and Internet-related transactions, security and privacy are of great concern. To alleviate these concerns, the South African government has promulgated the Electronic Communications and Transactions (ECT) Act No. 25 of 2002. The Act regulates all electronic communication transactions in South Africa. Business organisations implement the Act by, for example, posting a privacy policy statement on their websites, which, in accordance with the requirements of the ECT Act, states how the organisation will use any personal identifiable information provided by the client. This study investigates whether South African banks that subscribe to the ECT Act comply with the principles relating to the protection of a consumer’s personal information. The study employed the research methods of content analysis and interviews. The findings indicate that some banks only complied with a few of the ECT Act principles, which, according to the interview respondents, undermines the levels of trust which are in play between their banks and themselves. The respondents themselves were not fully aware of all the ECT Act requirements. This lack of awareness results in consumers failing to assess the comprehensiveness of their bank’s policy statements and to what extent such banks comply with the ECT Act.
dc.identifierhttp://dx.doi.org/10.4102/sajim.v12i1.418
dc.identifier.apacitationKabanda, S. K., Brown, I., Nyamakura, V., & Keshav, J. (2010). South African Banks and Their Online Privacy Policy Statements: A Content Analysis. <i>South African Journal of Information Management</i>, http://hdl.handle.net/11427/27307en_ZA
dc.identifier.chicagocitationKabanda, Salah K, Irwin Brown, V Nyamakura, and J Keshav "South African Banks and Their Online Privacy Policy Statements: A Content Analysis." <i>South African Journal of Information Management</i> (2010) http://hdl.handle.net/11427/27307en_ZA
dc.identifier.citationKabanda, S. K., Brown, I., Nyamakura, V., & Keshav, J. (2010). South African banks and their online privacy policy statements: A content analysis. SA Journal of Information Management, 12(1), 7-pages.
dc.identifier.ris TY - Journal Article AU - Kabanda, Salah K AU - Brown, Irwin AU - Nyamakura, V AU - Keshav, J AB - In Internet banking and Internet-related transactions, security and privacy are of great concern. To alleviate these concerns, the South African government has promulgated the Electronic Communications and Transactions (ECT) Act No. 25 of 2002. The Act regulates all electronic communication transactions in South Africa. Business organisations implement the Act by, for example, posting a privacy policy statement on their websites, which, in accordance with the requirements of the ECT Act, states how the organisation will use any personal identifiable information provided by the client. This study investigates whether South African banks that subscribe to the ECT Act comply with the principles relating to the protection of a consumer’s personal information. The study employed the research methods of content analysis and interviews. The findings indicate that some banks only complied with a few of the ECT Act principles, which, according to the interview respondents, undermines the levels of trust which are in play between their banks and themselves. The respondents themselves were not fully aware of all the ECT Act requirements. This lack of awareness results in consumers failing to assess the comprehensiveness of their bank’s policy statements and to what extent such banks comply with the ECT Act. DA - 2010 DB - OpenUCT DP - University of Cape Town J1 - South African Journal of Information Management LK - https://open.uct.ac.za PB - University of Cape Town PY - 2010 T1 - South African Banks and Their Online Privacy Policy Statements: A Content Analysis TI - South African Banks and Their Online Privacy Policy Statements: A Content Analysis UR - http://hdl.handle.net/11427/27307 ER - en_ZA
dc.identifier.urihttp://hdl.handle.net/11427/27307
dc.identifier.vancouvercitationKabanda SK, Brown I, Nyamakura V, Keshav J. South African Banks and Their Online Privacy Policy Statements: A Content Analysis. South African Journal of Information Management. 2010; http://hdl.handle.net/11427/27307.en_ZA
dc.language.isoeng
dc.publisher.departmentDepartment of Information Systemsen_ZA
dc.publisher.facultyFaculty of Commerceen_ZA
dc.publisher.institutionUniversity of Cape Town
dc.sourceSouth African Journal of Information Management
dc.source.urihttps://sajim.co.za/index.php/SAJIM/
dc.subject.otherbusiness confidence
dc.subject.otherECT Act
dc.subject.otherprivacy policy statements
dc.subject.othertrust
dc.titleSouth African Banks and Their Online Privacy Policy Statements: A Content Analysis
dc.typeJournal Article
uct.type.filetypeText
uct.type.filetypeImage
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