The Efficiency Of Service Delivery Mechanisms Of Metropolitan Municipalities In South Africa
| dc.contributor.advisor | Alhassan, Abdul Latif | |
| dc.contributor.author | Khumalo, Musawakhe | |
| dc.date.accessioned | 2024-05-13T10:28:48Z | |
| dc.date.available | 2024-05-13T10:28:48Z | |
| dc.date.issued | 2023 | |
| dc.date.updated | 2024-05-10T12:03:42Z | |
| dc.description.abstract | Municipalities in South Africa continue to struggle with service delivery because they lack the personnel, resources, and leadership to provide residents with timely, highquality service. The study examined whether inefficiencies exist in the delivery channels of services to Metropolitan Municipality of South Africa; and also examine the effect of these modes of delivery of service delivery on returns to scale (constant and variable). The modes of delivery are in-house and outsourcing. The input-oriented method was applied to examine whether inefficiencies exist; while panel data regression was applied to determine the effect. The results show that inefficiencies exist in service delivery within some municipalities; both in input and output. The city of Johannesburg and Ekurhuleni recorded the highest slacks in output efficiency across all four services; while Mangaung was the most efficient in water, electricity and solid waste delivery with the least or no output slacks. The mode of delivery generally had a negative significant effect on service delivery with electricity topping the ranks in terms of inefficiency. | |
| dc.identifier.apacitation | Khumalo, M. (2023). <i>The Efficiency Of Service Delivery Mechanisms Of Metropolitan Municipalities In South Africa</i>. (). ,Faculty of Commerce ,Graduate School of Business (GSB). Retrieved from http://hdl.handle.net/11427/39600 | en_ZA |
| dc.identifier.chicagocitation | Khumalo, Musawakhe. <i>"The Efficiency Of Service Delivery Mechanisms Of Metropolitan Municipalities In South Africa."</i> ., ,Faculty of Commerce ,Graduate School of Business (GSB), 2023. http://hdl.handle.net/11427/39600 | en_ZA |
| dc.identifier.citation | Khumalo, M. 2023. The Efficiency Of Service Delivery Mechanisms Of Metropolitan Municipalities In South Africa. . ,Faculty of Commerce ,Graduate School of Business (GSB). http://hdl.handle.net/11427/39600 | en_ZA |
| dc.identifier.ris | TY - Thesis / Dissertation AU - Khumalo, Musawakhe AB - Municipalities in South Africa continue to struggle with service delivery because they lack the personnel, resources, and leadership to provide residents with timely, highquality service. The study examined whether inefficiencies exist in the delivery channels of services to Metropolitan Municipality of South Africa; and also examine the effect of these modes of delivery of service delivery on returns to scale (constant and variable). The modes of delivery are in-house and outsourcing. The input-oriented method was applied to examine whether inefficiencies exist; while panel data regression was applied to determine the effect. The results show that inefficiencies exist in service delivery within some municipalities; both in input and output. The city of Johannesburg and Ekurhuleni recorded the highest slacks in output efficiency across all four services; while Mangaung was the most efficient in water, electricity and solid waste delivery with the least or no output slacks. The mode of delivery generally had a negative significant effect on service delivery with electricity topping the ranks in terms of inefficiency. DA - 2023 DB - OpenUCT DP - University of Cape Town KW - Development Finance LK - https://open.uct.ac.za PY - 2023 T1 - The Efficiency Of Service Delivery Mechanisms Of Metropolitan Municipalities In South Africa TI - The Efficiency Of Service Delivery Mechanisms Of Metropolitan Municipalities In South Africa UR - http://hdl.handle.net/11427/39600 ER - | en_ZA |
| dc.identifier.uri | http://hdl.handle.net/11427/39600 | |
| dc.identifier.vancouvercitation | Khumalo M. The Efficiency Of Service Delivery Mechanisms Of Metropolitan Municipalities In South Africa. []. ,Faculty of Commerce ,Graduate School of Business (GSB), 2023 [cited yyyy month dd]. Available from: http://hdl.handle.net/11427/39600 | en_ZA |
| dc.language.rfc3066 | eng | |
| dc.publisher.department | Graduate School of Business (GSB) | |
| dc.publisher.faculty | Faculty of Commerce | |
| dc.subject | Development Finance | |
| dc.title | The Efficiency Of Service Delivery Mechanisms Of Metropolitan Municipalities In South Africa | |
| dc.type | Thesis / Dissertation | |
| dc.type.qualificationlevel | Masters | |
| dc.type.qualificationlevel | MBA |