Towards improved inclusive approaches to educational technology support: a case of staff with disabilities at a higher education institution

Rayned, Donna

Towards improved inclusive approaches to educational technology support: a case of staff with disabilities at a higher education institution

Thesis / Dissertation

2025

Publisher

University of Cape Town

Department

School of Education

Faculty

Faculty of Humanities

Abstract

Inclusive practices in higher education have become a key focus, but staff with disabilities often face challenges when trying to access and use the educational technology and support systems available to them. This study examines the experiences of staff with disabilities at a South African university, focusing on how they engage with the institution's educational technology support. Using a qualitative approach, the research involved interviews to understand the effectiveness of the support provided. The study is guided by the Universal Design for Learning (UDL) framework, offering a useful perspective on the institution's current support practices. The findings reveal gaps in the support, including inconsistent training and unclear guidance on how to use educational technologies effectively. The analysis points to the need for greater awareness of disability and suggests changes to both policies and practices to make the environment more inclusive and equitable. The study concludes by offering recommendations for improving educational technology support, helping institutions create a more inclusive academic environment.

Keywords

Universal Design for Learning

disability, inclusion, higher education, educational technology, access, higher education staff

Reference:

Collections

Masters

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