The Moderating Role of Emotional Intelligence in the Relationship Between Workplace Incivility and Turnover Intention in South African Organisations

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dc.contributor.advisorVeldsman, Nadine
dc.contributor.authorNkabalaza, Mzokhulayo
dc.date.accessioned2026-09-29T07:32:40Z
dc.date.available2026-09-29T07:32:40Z
dc.date.issued2026
dc.date.updated2026-09-28T13:38:52Z
dc.description.abstractWorkplace incivility (WI) and turnover intention (TI) significantly negatively affect South Africa's economic and social development. Despite these impacts, workplace incivility often receives minimal attention from organisations, partly due to its subtle nature and lack of legal consequences. To partially address this issue, this study examined the relationship between workplace incivility and turnover intention in South African organisations. A secondary aim was to determine whether supervisor or colleague incivility predicts turnover intention more significantly. The moderating role of emotional intelligence (EI) and its four dimensions in this relationship was also explored. Using a cross-sectional, correlational design, the researcher measured workplace incivility, turnover intention, and emotional intelligence through the Workplace Incivility Scale (WIS-10), Turnover Intention Scale (TIS-6), and the Schutte Self Report Emotional Intelligence Test (SSEIT-33), respectively. A sample of 128 employees was recruited using convenience and snowball sampling. The results demonstrated a positive relationship between workplace incivility and turnover intention, with supervisor incivility emerging as a more significant predictor. However, emotional intelligence and its dimensions did not moderate this relationship. The findings are discussed in relation to theoretical and practical implications. Additionally, the study's limitations and recommendations for future research on turnover intention are addressed.
dc.identifier.apacitationNkabalaza, M. (2026). <i>The Moderating Role of Emotional Intelligence in the Relationship Between Workplace Incivility and Turnover Intention in South African Organisations</i>. (). University of Cape Town ,Faculty of Commerce ,Organisational Psychology. Retrieved from http://hdl.handle.net/11427/43836en_ZA
dc.identifier.chicagocitationNkabalaza, Mzokhulayo. <i>"The Moderating Role of Emotional Intelligence in the Relationship Between Workplace Incivility and Turnover Intention in South African Organisations."</i> ., University of Cape Town ,Faculty of Commerce ,Organisational Psychology, 2026. http://hdl.handle.net/11427/43836en_ZA
dc.identifier.citationNkabalaza, M. 2026. The Moderating Role of Emotional Intelligence in the Relationship Between Workplace Incivility and Turnover Intention in South African Organisations. . University of Cape Town ,Faculty of Commerce ,Organisational Psychology. http://hdl.handle.net/11427/43836en_ZA
dc.identifier.ris TY - Thesis / Dissertation AU - Nkabalaza, Mzokhulayo AB - Workplace incivility (WI) and turnover intention (TI) significantly negatively affect South Africa's economic and social development. Despite these impacts, workplace incivility often receives minimal attention from organisations, partly due to its subtle nature and lack of legal consequences. To partially address this issue, this study examined the relationship between workplace incivility and turnover intention in South African organisations. A secondary aim was to determine whether supervisor or colleague incivility predicts turnover intention more significantly. The moderating role of emotional intelligence (EI) and its four dimensions in this relationship was also explored. Using a cross-sectional, correlational design, the researcher measured workplace incivility, turnover intention, and emotional intelligence through the Workplace Incivility Scale (WIS-10), Turnover Intention Scale (TIS-6), and the Schutte Self Report Emotional Intelligence Test (SSEIT-33), respectively. A sample of 128 employees was recruited using convenience and snowball sampling. The results demonstrated a positive relationship between workplace incivility and turnover intention, with supervisor incivility emerging as a more significant predictor. However, emotional intelligence and its dimensions did not moderate this relationship. The findings are discussed in relation to theoretical and practical implications. Additionally, the study's limitations and recommendations for future research on turnover intention are addressed. DA - 2026 DB - OpenUCT DP - University of Cape Town KW - Workplace incivility KW - turnover intention KW - emotional intelligence KW - supervisor incivility KW - colleague incivility KW - perception of emotions KW - managing own emotions KW - managing others' emotions KW - utilisation of emotions KW - South African employees. LK - https://open.uct.ac.za PB - University of Cape Town PY - 2026 T1 - The Moderating Role of Emotional Intelligence in the Relationship Between Workplace Incivility and Turnover Intention in South African Organisations TI - The Moderating Role of Emotional Intelligence in the Relationship Between Workplace Incivility and Turnover Intention in South African Organisations UR - http://hdl.handle.net/11427/43836 ER - en_ZA
dc.identifier.urihttp://hdl.handle.net/11427/43836
dc.identifier.vancouvercitationNkabalaza M. The Moderating Role of Emotional Intelligence in the Relationship Between Workplace Incivility and Turnover Intention in South African Organisations. []. University of Cape Town ,Faculty of Commerce ,Organisational Psychology, 2026 [cited yyyy month dd]. Available from: http://hdl.handle.net/11427/43836en_ZA
dc.language.isoen
dc.language.rfc3066eng
dc.publisher.departmentOrganisational Psychology
dc.publisher.facultyFaculty of Commerce
dc.publisher.institutionUniversity of Cape Town
dc.subjectWorkplace incivility
dc.subjectturnover intention
dc.subjectemotional intelligence
dc.subjectsupervisor incivility
dc.subjectcolleague incivility
dc.subjectperception of emotions
dc.subjectmanaging own emotions
dc.subjectmanaging others' emotions
dc.subjectutilisation of emotions
dc.subjectSouth African employees.
dc.titleThe Moderating Role of Emotional Intelligence in the Relationship Between Workplace Incivility and Turnover Intention in South African Organisations
dc.typeThesis / Dissertation
dc.type.qualificationlevelMasters
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