Understanding the achievement of benefits through use of Enterprise Content Management (ECM) systems in public sector organisations

Simple item page
dc.contributor.advisorSeymour, Lisaen_ZA
dc.contributor.authorSalamntu, Lumka Thamien_ZA
dc.date.accessioned2016-07-28T12:16:07Z
dc.date.available2016-07-28T12:16:07Z
dc.date.issued2016en_ZA
dc.description.abstractPublic sector organisations are implementing the Enterprise Content Management (ECM) system because of their large volume of unstructured content which led to documents being stored in various repositories. This made it difficult for such organisations to access, control and locate documents. ECM systems are therefore implemented to address the uncontrolled manner in which documents are saved, stored and accessed by employees. There were a number of other anticipated benefits. This study aims to explore and understand the achievement of benefits through the use of ECM systems and to determine the barriers preventing the benefits from being achieved in public sector organisations. The study used a qualitative research approach. Two cases of the public sector organisations were investigated in a cross-sectional study. Data was collected through semi-structured interviews and by viewing organisational documentation. Data was analysed using thematic analysis with elements of deductive and inductive approaches. An ERP benefits framework and the Enhanced Impact framework formed a theoretical base and were used as a lens for collecting and analysing data.en_ZA
dc.identifier.apacitationSalamntu, L. T. (2016). <i>Understanding the achievement of benefits through use of Enterprise Content Management (ECM) systems in public sector organisations</i>. (Thesis). University of Cape Town ,Faculty of Commerce ,Department of Information Systems. Retrieved from http://hdl.handle.net/11427/20946en_ZA
dc.identifier.chicagocitationSalamntu, Lumka Thami. <i>"Understanding the achievement of benefits through use of Enterprise Content Management (ECM) systems in public sector organisations."</i> Thesis., University of Cape Town ,Faculty of Commerce ,Department of Information Systems, 2016. http://hdl.handle.net/11427/20946en_ZA
dc.identifier.citationSalamntu, L. 2016. Understanding the achievement of benefits through use of Enterprise Content Management (ECM) systems in public sector organisations. University of Cape Town.en_ZA
dc.identifier.ris TY - Thesis / Dissertation AU - Salamntu, Lumka Thami AB - Public sector organisations are implementing the Enterprise Content Management (ECM) system because of their large volume of unstructured content which led to documents being stored in various repositories. This made it difficult for such organisations to access, control and locate documents. ECM systems are therefore implemented to address the uncontrolled manner in which documents are saved, stored and accessed by employees. There were a number of other anticipated benefits. This study aims to explore and understand the achievement of benefits through the use of ECM systems and to determine the barriers preventing the benefits from being achieved in public sector organisations. The study used a qualitative research approach. Two cases of the public sector organisations were investigated in a cross-sectional study. Data was collected through semi-structured interviews and by viewing organisational documentation. Data was analysed using thematic analysis with elements of deductive and inductive approaches. An ERP benefits framework and the Enhanced Impact framework formed a theoretical base and were used as a lens for collecting and analysing data. DA - 2016 DB - OpenUCT DP - University of Cape Town LK - https://open.uct.ac.za PB - University of Cape Town PY - 2016 T1 - Understanding the achievement of benefits through use of Enterprise Content Management (ECM) systems in public sector organisations TI - Understanding the achievement of benefits through use of Enterprise Content Management (ECM) systems in public sector organisations UR - http://hdl.handle.net/11427/20946 ER - en_ZA
dc.identifier.urihttp://hdl.handle.net/11427/20946
dc.identifier.vancouvercitationSalamntu LT. Understanding the achievement of benefits through use of Enterprise Content Management (ECM) systems in public sector organisations. [Thesis]. University of Cape Town ,Faculty of Commerce ,Department of Information Systems, 2016 [cited yyyy month dd]. Available from: http://hdl.handle.net/11427/20946en_ZA
dc.language.isoengen_ZA
dc.publisher.departmentDepartment of Information Systemsen_ZA
dc.publisher.facultyFaculty of Commerceen_ZA
dc.publisher.institutionUniversity of Cape Town
dc.subject.otherInformation Systemsen_ZA
dc.titleUnderstanding the achievement of benefits through use of Enterprise Content Management (ECM) systems in public sector organisationsen_ZA
dc.typeMaster Thesis
dc.type.qualificationlevelMasters
dc.type.qualificationnameMComen_ZA
uct.type.filetypeText
uct.type.filetypeImage
uct.type.publicationResearchen_ZA
uct.type.resourceThesisen_ZA
Files
Original bundle
Now showing 1 - 1 of 1
Thumbnail Image
Name:
thesis_com_2016_salamntu_lumka_thami (1).pdf
Size:
1.81 MB
Format:
Adobe Portable Document Format
Description:
Download
Collections
Masters