The evaluation, adoption and diffusion of electronic data interchange (EDI) by retail firms operating in South Africa

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dc.contributor.advisorHart, M Len_ZA
dc.contributor.authorStocks, Gary Francoisen_ZA
dc.date.accessioned2016-03-21T19:15:49Z
dc.date.available2016-03-21T19:15:49Z
dc.date.issued1996en_ZA
dc.descriptionBibliography: pages 176-192.en_ZA
dc.description.abstractTwo fundamental elements of the retail industry are customer service and merchandising. Customer service entails meeting customer needs and wants, while merchandising is the art of selecting the combination of goods that meets those needs and wants. One of the strategies open to retailers is to move in the direction of suppliers by creating partnerships with those suppliers. The system of Quick Response (QR) distribution embodies this strategy. QR is analogous to Just-in-Time (JIT) manufacturing, where the objective is to speed up the entire order and replenishment cycle. The potential results are enhanced customer service through greater responsiveness to customer demands and reduced costs through lower inventory holding costs and lower opportunity costs (in terms of lost sales when goods are not in stock). Electronic Data Interchange (EDI) is an Information Technology (IT) that can be used to facilitate a system of QR. EDI can be used as an Inter organisational System ((lOS) that spans the retailer and supplier organisations and communicates structured messages, such as orders and invoices, between the trading partners. Apart from creating efficiencies in the flow of information between retailers and suppliers, EDI applications can be integrated with internal systems and the entire order and replenishment cycle can be redesigned to improve customer service.en_ZA
dc.identifier.apacitationStocks, G. F. (1996). <i>The evaluation, adoption and diffusion of electronic data interchange (EDI) by retail firms operating in South Africa</i>. (Thesis). University of Cape Town ,Faculty of Commerce ,Department of Information Systems. Retrieved from http://hdl.handle.net/11427/18070en_ZA
dc.identifier.chicagocitationStocks, Gary Francois. <i>"The evaluation, adoption and diffusion of electronic data interchange (EDI) by retail firms operating in South Africa."</i> Thesis., University of Cape Town ,Faculty of Commerce ,Department of Information Systems, 1996. http://hdl.handle.net/11427/18070en_ZA
dc.identifier.citationStocks, G. 1996. The evaluation, adoption and diffusion of electronic data interchange (EDI) by retail firms operating in South Africa. University of Cape Town.en_ZA
dc.identifier.ris TY - Thesis / Dissertation AU - Stocks, Gary Francois AB - Two fundamental elements of the retail industry are customer service and merchandising. Customer service entails meeting customer needs and wants, while merchandising is the art of selecting the combination of goods that meets those needs and wants. One of the strategies open to retailers is to move in the direction of suppliers by creating partnerships with those suppliers. The system of Quick Response (QR) distribution embodies this strategy. QR is analogous to Just-in-Time (JIT) manufacturing, where the objective is to speed up the entire order and replenishment cycle. The potential results are enhanced customer service through greater responsiveness to customer demands and reduced costs through lower inventory holding costs and lower opportunity costs (in terms of lost sales when goods are not in stock). Electronic Data Interchange (EDI) is an Information Technology (IT) that can be used to facilitate a system of QR. EDI can be used as an Inter organisational System ((lOS) that spans the retailer and supplier organisations and communicates structured messages, such as orders and invoices, between the trading partners. Apart from creating efficiencies in the flow of information between retailers and suppliers, EDI applications can be integrated with internal systems and the entire order and replenishment cycle can be redesigned to improve customer service. DA - 1996 DB - OpenUCT DP - University of Cape Town LK - https://open.uct.ac.za PB - University of Cape Town PY - 1996 T1 - The evaluation, adoption and diffusion of electronic data interchange (EDI) by retail firms operating in South Africa TI - The evaluation, adoption and diffusion of electronic data interchange (EDI) by retail firms operating in South Africa UR - http://hdl.handle.net/11427/18070 ER - en_ZA
dc.identifier.urihttp://hdl.handle.net/11427/18070
dc.identifier.vancouvercitationStocks GF. The evaluation, adoption and diffusion of electronic data interchange (EDI) by retail firms operating in South Africa. [Thesis]. University of Cape Town ,Faculty of Commerce ,Department of Information Systems, 1996 [cited yyyy month dd]. Available from: http://hdl.handle.net/11427/18070en_ZA
dc.language.isoengen_ZA
dc.publisher.departmentDepartment of Information Systemsen_ZA
dc.publisher.facultyFaculty of Commerceen_ZA
dc.publisher.institutionUniversity of Cape Town
dc.subject.otherInformation Systemsen_ZA
dc.subject.otherelectronic data interchangeen_ZA
dc.titleThe evaluation, adoption and diffusion of electronic data interchange (EDI) by retail firms operating in South Africaen_ZA
dc.typeMaster Thesis
dc.type.qualificationlevelMasters
dc.type.qualificationnameMBusScen_ZA
uct.type.filetypeText
uct.type.filetypeImage
uct.type.publicationResearchen_ZA
uct.type.resourceThesisen_ZA
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