Understanding the role of appraisal in the relationship between work overload, work engagement and burnout in South African organisations

dc.contributor.advisorMulenga, Chao Nkhungulu
dc.contributor.authorDzuguda, Hulisani
dc.date.accessioned2020-02-18T08:44:19Z
dc.date.available2020-02-18T08:44:19Z
dc.date.issued2019
dc.date.updated2020-02-18T08:02:04Z
dc.description.abstractThe objective of the study was to investigate how individual appraisal of high workload as a challenge or a hindrance stressor correlates with work engagement and burnout. The work environment is fraught with high workloads, resulting in stress for employees. The cost of employee stress and ill health to organisations and society is reported to be high due to lost productivity and healthcare costs. The current study used the challenge-hindrance stressor model to determine the impact of appraisal on the relationship between work overload and work engagement/burnout. The current study proposed that employees experience both work engagement and burnout concurrently depending on whether they appraise work overload as a challenge or a hindrance stressor. An explanatory quantitative design was used to survey employees from multiple organisations in South Africa, yielding 144 full-time, permanently employed respondents. Findings from the study indicated that stressors that were appraised as challenges were linked to work engagement, whereas stressors that were appraised as hindrances were linked to burnout. The study also found that employees appraise work overload as a hindrance not a challenge, resulting in a negative relationship between work overload and work engagement and a positive relationship between work overload and burnout. The implication is that when employees have high workloads, their engagement does not increase; their likelihood of burnout increases. The study determined no positive outcomes of high workloads, only the risk of highly engaged employees becoming fatigued and burnt out. Hence, it is recommended that organisations manage the workloads of their employees.
dc.identifier.apacitationDzuguda, H. (2019). <i>Understanding the role of appraisal in the relationship between work overload, work engagement and burnout in South African organisations</i>. (). ,Faculty of Commerce ,Organisational Psychology. Retrieved from http://hdl.handle.net/11427/31144en_ZA
dc.identifier.chicagocitationDzuguda, Hulisani. <i>"Understanding the role of appraisal in the relationship between work overload, work engagement and burnout in South African organisations."</i> ., ,Faculty of Commerce ,Organisational Psychology, 2019. http://hdl.handle.net/11427/31144en_ZA
dc.identifier.citationDzuguda, H. 2019. Understanding the role of appraisal in the relationship between work overload, work engagement and burnout in South African organisations.en_ZA
dc.identifier.ris TY - Thesis / Dissertation AU - Dzuguda, Hulisani AB - The objective of the study was to investigate how individual appraisal of high workload as a challenge or a hindrance stressor correlates with work engagement and burnout. The work environment is fraught with high workloads, resulting in stress for employees. The cost of employee stress and ill health to organisations and society is reported to be high due to lost productivity and healthcare costs. The current study used the challenge-hindrance stressor model to determine the impact of appraisal on the relationship between work overload and work engagement/burnout. The current study proposed that employees experience both work engagement and burnout concurrently depending on whether they appraise work overload as a challenge or a hindrance stressor. An explanatory quantitative design was used to survey employees from multiple organisations in South Africa, yielding 144 full-time, permanently employed respondents. Findings from the study indicated that stressors that were appraised as challenges were linked to work engagement, whereas stressors that were appraised as hindrances were linked to burnout. The study also found that employees appraise work overload as a hindrance not a challenge, resulting in a negative relationship between work overload and work engagement and a positive relationship between work overload and burnout. The implication is that when employees have high workloads, their engagement does not increase; their likelihood of burnout increases. The study determined no positive outcomes of high workloads, only the risk of highly engaged employees becoming fatigued and burnt out. Hence, it is recommended that organisations manage the workloads of their employees. DA - 2019 DB - OpenUCT DP - University of Cape Town KW - appraisal KW - burnout KW - challenge stressor KW - hindrance stresso KW - work engagement KW - work overload LK - https://open.uct.ac.za PY - 2019 T1 - Understanding the role of appraisal in the relationship between work overload, work engagement and burnout in South African organisations TI - Understanding the role of appraisal in the relationship between work overload, work engagement and burnout in South African organisations UR - http://hdl.handle.net/11427/31144 ER - en_ZA
dc.identifier.urihttp://hdl.handle.net/11427/31144
dc.identifier.vancouvercitationDzuguda H. Understanding the role of appraisal in the relationship between work overload, work engagement and burnout in South African organisations. []. ,Faculty of Commerce ,Organisational Psychology, 2019 [cited yyyy month dd]. Available from: http://hdl.handle.net/11427/31144en_ZA
dc.language.rfc3066eng
dc.publisher.departmentOrganisational Psychology
dc.publisher.facultyFaculty of Commerce
dc.subjectappraisal
dc.subjectburnout
dc.subjectchallenge stressor
dc.subjecthindrance stresso
dc.subjectwork engagement
dc.subjectwork overload
dc.titleUnderstanding the role of appraisal in the relationship between work overload, work engagement and burnout in South African organisations
dc.typeMaster Thesis
dc.type.qualificationlevelMasters
dc.type.qualificationnameMScs
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