Emergency department patients' perception of care: do doctors understand their patients?

Mahomed, Zeyn

Emergency department patients' perception of care: do doctors understand their patients?

Master Thesis

2011

Publisher

University of Cape Town

Department

Division of Emergency Medicine

Faculty

Faculty of Health Sciences

Abstract

The aim of my study is to directly compare the patient’s perceptions of care received in the emergency department to that of the attending physician’s. The aim is to give us better insight into how the patient experiences their care, with a view to improving the level of care offered. The study elucidates the emphasis a patient places on aspects of their care such as empathy, communication, waiting times, etc. The study was conducted at GF Jooste Emergency Department over a period of eight weeks. Patients voluntarily, and with full anonymity, filled in a short questionnaire. The attending physician did the same. Questionnaires were collected and data fed into a database, analyzed and the results interpreted.

Description

Includes abstract.

Includes bibliographical references (leaves 42-55).

Keywords

Emergency Medicine

Reference:

Collections

Masters

Full item page