Modeling of Spaza shop operations using soft and hard operational research techniques

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dc.contributor.advisorStewart, Theodor Jen_ZA
dc.contributor.authorSabwa, Jean-Marieen_ZA
dc.date.accessioned2014-09-26T07:18:07Z
dc.date.available2014-09-26T07:18:07Z
dc.date.issued2009en_ZA
dc.descriptionIncludes bibliographical references (leaves 90-93).en_ZA
dc.description.abstractGlobalization has transformed the world into a big village in which the rich are becoming richer and the poor getting poorer. In the commercial world the trend is for big business to buy out the smaller companies and consequently get bigger. Yet it is arguable that small businesses have assisted in providing much needed services to small communities that occupy informal settlements and exist on or below the poverty datum line. The South African government has amongst its main objectives the alleviation of poverty and the improvement of life in previously disadvantaged communities. The government has allowed the micro-enterprises and small businesses in the informal sector to thrive and in this sector are Spaza shops that supply a wide range of grocery commodities to informal settlements. This paper is about an application framework of soft and hard operational research (OR) techniques used to address the performance of micro-enterprises with Spaza shops in Western Cape as a specific case study. The techniques include Strategic Options Development and Analysis (SODA) using Causal mapping and Soft System Methodology (SSM). These were chosen because of their suitability to understand performance problems faced by Spaza shops owners and find ways of improving the current situation by modelling the intervention of stakeholders. The improvement of Spaza shop businesses is a matter for all stakeholders. Causal mapping, helped to identify and structure the multiple conflicting aspects of Spaza shops business. Soft System Methodology made it possible to conceptualize the intervention model based on the rich picture and root definitions for relevant world-views and see what changes are culturally feasible and systematically desirable. Computer simulations were used to help design and test performance measurement indicators for the Spaza shops so as to enable decision-makers to choose the optimal strategy. Statistical analysis came into account to enable us to capture the seasonality and bring up clustering patterns.en_ZA
dc.identifier.apacitationSabwa, J. (2009). <i>Modeling of Spaza shop operations using soft and hard operational research techniques</i>. (Thesis). University of Cape Town ,Faculty of Science ,Department of Statistical Sciences. Retrieved from http://hdl.handle.net/11427/7698en_ZA
dc.identifier.chicagocitationSabwa, Jean-Marie. <i>"Modeling of Spaza shop operations using soft and hard operational research techniques."</i> Thesis., University of Cape Town ,Faculty of Science ,Department of Statistical Sciences, 2009. http://hdl.handle.net/11427/7698en_ZA
dc.identifier.citationSabwa, J. 2009. Modeling of Spaza shop operations using soft and hard operational research techniques. University of Cape Town.en_ZA
dc.identifier.ris TY - Thesis / Dissertation AU - Sabwa, Jean-Marie AB - Globalization has transformed the world into a big village in which the rich are becoming richer and the poor getting poorer. In the commercial world the trend is for big business to buy out the smaller companies and consequently get bigger. Yet it is arguable that small businesses have assisted in providing much needed services to small communities that occupy informal settlements and exist on or below the poverty datum line. The South African government has amongst its main objectives the alleviation of poverty and the improvement of life in previously disadvantaged communities. The government has allowed the micro-enterprises and small businesses in the informal sector to thrive and in this sector are Spaza shops that supply a wide range of grocery commodities to informal settlements. This paper is about an application framework of soft and hard operational research (OR) techniques used to address the performance of micro-enterprises with Spaza shops in Western Cape as a specific case study. The techniques include Strategic Options Development and Analysis (SODA) using Causal mapping and Soft System Methodology (SSM). These were chosen because of their suitability to understand performance problems faced by Spaza shops owners and find ways of improving the current situation by modelling the intervention of stakeholders. The improvement of Spaza shop businesses is a matter for all stakeholders. Causal mapping, helped to identify and structure the multiple conflicting aspects of Spaza shops business. Soft System Methodology made it possible to conceptualize the intervention model based on the rich picture and root definitions for relevant world-views and see what changes are culturally feasible and systematically desirable. Computer simulations were used to help design and test performance measurement indicators for the Spaza shops so as to enable decision-makers to choose the optimal strategy. Statistical analysis came into account to enable us to capture the seasonality and bring up clustering patterns. DA - 2009 DB - OpenUCT DP - University of Cape Town LK - https://open.uct.ac.za PB - University of Cape Town PY - 2009 T1 - Modeling of Spaza shop operations using soft and hard operational research techniques TI - Modeling of Spaza shop operations using soft and hard operational research techniques UR - http://hdl.handle.net/11427/7698 ER - en_ZA
dc.identifier.urihttp://hdl.handle.net/11427/7698
dc.identifier.vancouvercitationSabwa J. Modeling of Spaza shop operations using soft and hard operational research techniques. [Thesis]. University of Cape Town ,Faculty of Science ,Department of Statistical Sciences, 2009 [cited yyyy month dd]. Available from: http://hdl.handle.net/11427/7698en_ZA
dc.language.isoengen_ZA
dc.publisher.departmentDepartment of Statistical Sciencesen_ZA
dc.publisher.facultyFaculty of Scienceen_ZA
dc.publisher.institutionUniversity of Cape Town
dc.subject.otherOperations Research in Developmenten_ZA
dc.titleModeling of Spaza shop operations using soft and hard operational research techniquesen_ZA
dc.typeMaster Thesis
dc.type.qualificationlevelMasters
dc.type.qualificationnameMScen_ZA
uct.type.filetypeText
uct.type.filetypeImage
uct.type.publicationResearchen_ZA
uct.type.resourceThesisen_ZA
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