An analysis of business intelligence for improved public service delivery

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dc.contributor.advisorSeymour, Lisaen_ZA
dc.contributor.authorHartley, Mogamat Kaashiefen_ZA
dc.date.accessioned2015-12-03T14:08:41Z
dc.date.available2015-12-03T14:08:41Z
dc.date.issued2015en_ZA
dc.description.abstractThe public sector can be described with different types of public policies and by the services the organisations deliver to citizens. Public sector organisations are implementing e-government projects as mechanisms to enhance public service delivery. However, public sector e-government projects in developing countries are highlighted as challenging. Awards of achievement for implementing e-government projects have been noted in the South African public sector. Business Intelligence (BI) for improved public service delivery has been identified as a key tool to improve decision-making processes. Implementing BI in organisations has been revealed as complex. The study of organisational factors that influence the initiative for successful BI implementation is suggested. For this reason, the research sets out to explore the implementation of BI in the public sector in South Africa. The research was conducted through two case studies. Data was collected by conducting semi-structured interviews and document collection with organisations that are implementing BI. A qualitative thematic analysis method was used to construct the major themes that emerged from the data. The research objectives were addressed by constructing three frameworks; to describe what organisational factors influence the BI initiative, the factors that influence the use of BI, and a framework describing the process of implementing BI in the public sector. The Design-Reality gap model was applied to identify risk in the BI projects. The study revealed that BI can be used as an enabler of change and improvement in public sector activities. Consolidating structures, systems and processes was identified as a precursor to implementing BI. However, the level of skills to use BI tools was highlighted as key factor in hindering BI use.en_ZA
dc.identifier.apacitationHartley, M. K. (2015). <i>An analysis of business intelligence for improved public service delivery</i>. (Thesis). University of Cape Town ,Faculty of Commerce ,Department of Information Systems. Retrieved from http://hdl.handle.net/11427/15534en_ZA
dc.identifier.chicagocitationHartley, Mogamat Kaashief. <i>"An analysis of business intelligence for improved public service delivery."</i> Thesis., University of Cape Town ,Faculty of Commerce ,Department of Information Systems, 2015. http://hdl.handle.net/11427/15534en_ZA
dc.identifier.citationHartley, M. 2015. An analysis of business intelligence for improved public service delivery. University of Cape Town.en_ZA
dc.identifier.ris TY - Thesis / Dissertation AU - Hartley, Mogamat Kaashief AB - The public sector can be described with different types of public policies and by the services the organisations deliver to citizens. Public sector organisations are implementing e-government projects as mechanisms to enhance public service delivery. However, public sector e-government projects in developing countries are highlighted as challenging. Awards of achievement for implementing e-government projects have been noted in the South African public sector. Business Intelligence (BI) for improved public service delivery has been identified as a key tool to improve decision-making processes. Implementing BI in organisations has been revealed as complex. The study of organisational factors that influence the initiative for successful BI implementation is suggested. For this reason, the research sets out to explore the implementation of BI in the public sector in South Africa. The research was conducted through two case studies. Data was collected by conducting semi-structured interviews and document collection with organisations that are implementing BI. A qualitative thematic analysis method was used to construct the major themes that emerged from the data. The research objectives were addressed by constructing three frameworks; to describe what organisational factors influence the BI initiative, the factors that influence the use of BI, and a framework describing the process of implementing BI in the public sector. The Design-Reality gap model was applied to identify risk in the BI projects. The study revealed that BI can be used as an enabler of change and improvement in public sector activities. Consolidating structures, systems and processes was identified as a precursor to implementing BI. However, the level of skills to use BI tools was highlighted as key factor in hindering BI use. DA - 2015 DB - OpenUCT DP - University of Cape Town LK - https://open.uct.ac.za PB - University of Cape Town PY - 2015 T1 - An analysis of business intelligence for improved public service delivery TI - An analysis of business intelligence for improved public service delivery UR - http://hdl.handle.net/11427/15534 ER - en_ZA
dc.identifier.urihttp://hdl.handle.net/11427/15534
dc.identifier.vancouvercitationHartley MK. An analysis of business intelligence for improved public service delivery. [Thesis]. University of Cape Town ,Faculty of Commerce ,Department of Information Systems, 2015 [cited yyyy month dd]. Available from: http://hdl.handle.net/11427/15534en_ZA
dc.language.isoengen_ZA
dc.publisher.departmentDepartment of Information Systemsen_ZA
dc.publisher.facultyFaculty of Commerceen_ZA
dc.publisher.institutionUniversity of Cape Town
dc.subject.otherInformation Systemsen_ZA
dc.titleAn analysis of business intelligence for improved public service deliveryen_ZA
dc.typeMaster Thesis
dc.type.qualificationlevelMasters
dc.type.qualificationnameMComen_ZA
uct.type.filetypeText
uct.type.filetypeImage
uct.type.publicationResearchen_ZA
uct.type.resourceThesisen_ZA
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