An investigation of Business Process maturity: a case study in a South African parastatal

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dc.contributor.advisorShaw, Corrinneen_ZA
dc.contributor.authorNteo, Malehoen_ZA
dc.date.accessioned2018-01-25T06:39:13Z
dc.date.available2018-01-25T06:39:13Z
dc.date.issued2017en_ZA
dc.description.abstractBusiness Process Management (BPM) has become one of the management approaches adopted by many organisations that strive to survive in a turbulent and competitive environment. BPM offers the means to manage and optimize business processes with the objective of improved efficiency and effectiveness; thereby improving the potential of business success. However, the extent to which BPM influences business success is a matter of debate with diverse schools of thought finding it difficult to reach consensus regarding the critical success factors of BPM and the extent at which processes and people influence business success. The capability of an organisation or enterprise is the ability to deliver on a desired outcome. In this dissertation, the enterprise capabilities of BPM are investigated. The research sets out to investigate the BPM maturity level of a South African parastatal. The intention is to identify and improve on those factors that influence maturity of the enterprise capabilities and may have negative impact on stakeholders. The approach taken to address the research objectives drew on case study methodology. Fieldwork was conducted using company documents, observation, a questionnaire and in-depth interviews. The questionnaire responses were qualitatively analysed using the categories of Hammer's model of enterprise capability. The research findings identified weaknesses in all categories of enterprise capability though expertise appeared to be thriving. The findings further suggest that weaknesses in leadership and the leadership style in particular impact on the effectiveness of business processes. The leadership style was seen as the major driver to impede process effectiveness. The following themes describing leadership style were derived from interviews: creation of sense of belonging, degree of approachability and extent of collaboration. In order to improve the BPM in the case company, the following recommendations were made: communication sessions, awareness training and process remodelling. The research study also provides the opportunity to understand BPM in a broader context, thus having potential for transferability to other organisations.en_ZA
dc.identifier.apacitationNteo, M. (2017). <i>An investigation of Business Process maturity: a case study in a South African parastatal</i>. (Thesis). University of Cape Town ,Faculty of Engineering & the Built Environment ,Department of Mechanical Engineering. Retrieved from http://hdl.handle.net/11427/26946en_ZA
dc.identifier.chicagocitationNteo, Maleho. <i>"An investigation of Business Process maturity: a case study in a South African parastatal."</i> Thesis., University of Cape Town ,Faculty of Engineering & the Built Environment ,Department of Mechanical Engineering, 2017. http://hdl.handle.net/11427/26946en_ZA
dc.identifier.citationNteo, M. 2017. An investigation of Business Process maturity: a case study in a South African parastatal. University of Cape Town.en_ZA
dc.identifier.ris TY - Thesis / Dissertation AU - Nteo, Maleho AB - Business Process Management (BPM) has become one of the management approaches adopted by many organisations that strive to survive in a turbulent and competitive environment. BPM offers the means to manage and optimize business processes with the objective of improved efficiency and effectiveness; thereby improving the potential of business success. However, the extent to which BPM influences business success is a matter of debate with diverse schools of thought finding it difficult to reach consensus regarding the critical success factors of BPM and the extent at which processes and people influence business success. The capability of an organisation or enterprise is the ability to deliver on a desired outcome. In this dissertation, the enterprise capabilities of BPM are investigated. The research sets out to investigate the BPM maturity level of a South African parastatal. The intention is to identify and improve on those factors that influence maturity of the enterprise capabilities and may have negative impact on stakeholders. The approach taken to address the research objectives drew on case study methodology. Fieldwork was conducted using company documents, observation, a questionnaire and in-depth interviews. The questionnaire responses were qualitatively analysed using the categories of Hammer's model of enterprise capability. The research findings identified weaknesses in all categories of enterprise capability though expertise appeared to be thriving. The findings further suggest that weaknesses in leadership and the leadership style in particular impact on the effectiveness of business processes. The leadership style was seen as the major driver to impede process effectiveness. The following themes describing leadership style were derived from interviews: creation of sense of belonging, degree of approachability and extent of collaboration. In order to improve the BPM in the case company, the following recommendations were made: communication sessions, awareness training and process remodelling. The research study also provides the opportunity to understand BPM in a broader context, thus having potential for transferability to other organisations. DA - 2017 DB - OpenUCT DP - University of Cape Town LK - https://open.uct.ac.za PB - University of Cape Town PY - 2017 T1 - An investigation of Business Process maturity: a case study in a South African parastatal TI - An investigation of Business Process maturity: a case study in a South African parastatal UR - http://hdl.handle.net/11427/26946 ER - en_ZA
dc.identifier.urihttp://hdl.handle.net/11427/26946
dc.identifier.vancouvercitationNteo M. An investigation of Business Process maturity: a case study in a South African parastatal. [Thesis]. University of Cape Town ,Faculty of Engineering & the Built Environment ,Department of Mechanical Engineering, 2017 [cited yyyy month dd]. Available from: http://hdl.handle.net/11427/26946en_ZA
dc.language.isoengen_ZA
dc.publisher.departmentDepartment of Mechanical Engineeringen_ZA
dc.publisher.facultyFaculty of Engineering and the Built Environment
dc.publisher.institutionUniversity of Cape Town
dc.subject.otherEngineering Managementen_ZA
dc.subject.otherBusiness Process Managementen_ZA
dc.titleAn investigation of Business Process maturity: a case study in a South African parastatalen_ZA
dc.typeMaster Thesis
dc.type.qualificationlevelMasters
dc.type.qualificationnameMPhilen_ZA
uct.type.filetypeText
uct.type.filetypeImage
uct.type.publicationResearchen_ZA
uct.type.resourceThesisen_ZA
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