The impact of the National HIV Health Care Worker Hotline on patient care in South Africa

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dc.contributor.authorChisholm, Brionyen_ZA
dc.contributor.authorCohen, Karenen_ZA
dc.contributor.authorBlockman, Marcen_ZA
dc.contributor.authorKinkel, Hans-Friedemannen_ZA
dc.contributor.authorKredo, Tamaraen_ZA
dc.contributor.authorSwart, Annoesjkaen_ZA
dc.date.accessioned2015-10-28T06:47:21Z
dc.date.available2015-10-28T06:47:21Z
dc.date.issued2011en_ZA
dc.description.abstractBACKGROUND:South Africa has a huge burden of illness due to HIV infection. Many health care workers managing HIV infected patients, particularly those in rural areas and primary care health facilities, have minimal access to information resources and to advice and support from experienced clinicians. The Medicines Information Centre, based in the Division of Clinical Pharmacology at the University of Cape Town, has been running the National HIV Health Care Worker (HCW) Hotline since 2008, providing free information for HIV treatment-related queries via telephone, fax and e-mail. RESULTS: A questionnaire-based study showed that 224 (44%) of the 511 calls that were received by the hotline during the 2-month study period were patient-specific. Ninety-four completed questionnaires were included in the analysis. Of these, 72 (77%) were from doctors, 13 (14%) from pharmacists and 9 (10%) from nurses. 96% of the callers surveyed took an action based on the advice received from the National HIV HCW Hotline. The majority of actions concerned the start, dose adaption, change, or discontinuation of medicines. Less frequent actions taken were adherence and lifestyle counselling, further investigations, referring or admission of patients. CONCLUSIONS: The information provided by the National HIV HCW Hotline on patient-specific requests has a direct impact on the management of patients.en_ZA
dc.identifier.apacitationChisholm, B., Cohen, K., Blockman, M., Kinkel, H., Kredo, T., & Swart, A. (2011). The impact of the National HIV Health Care Worker Hotline on patient care in South Africa. <i>AIDS Research and Therapy</i>, http://hdl.handle.net/11427/14426en_ZA
dc.identifier.chicagocitationChisholm, Briony, Karen Cohen, Marc Blockman, Hans-Friedemann Kinkel, Tamara Kredo, and Annoesjka Swart "The impact of the National HIV Health Care Worker Hotline on patient care in South Africa." <i>AIDS Research and Therapy</i> (2011) http://hdl.handle.net/11427/14426en_ZA
dc.identifier.citationChisholm, B. S., Cohen, K., Blockman, M., Kinkel, H. F., Kredo, T. J., & Swart, A. M. (2011). The impact of the National HIV Health Care Worker Hotline on patient care in South Africa. AIDS research and therapy, 8(1), 4.en_ZA
dc.identifier.ris TY - Journal Article AU - Chisholm, Briony AU - Cohen, Karen AU - Blockman, Marc AU - Kinkel, Hans-Friedemann AU - Kredo, Tamara AU - Swart, Annoesjka AB - BACKGROUND:South Africa has a huge burden of illness due to HIV infection. Many health care workers managing HIV infected patients, particularly those in rural areas and primary care health facilities, have minimal access to information resources and to advice and support from experienced clinicians. The Medicines Information Centre, based in the Division of Clinical Pharmacology at the University of Cape Town, has been running the National HIV Health Care Worker (HCW) Hotline since 2008, providing free information for HIV treatment-related queries via telephone, fax and e-mail. RESULTS: A questionnaire-based study showed that 224 (44%) of the 511 calls that were received by the hotline during the 2-month study period were patient-specific. Ninety-four completed questionnaires were included in the analysis. Of these, 72 (77%) were from doctors, 13 (14%) from pharmacists and 9 (10%) from nurses. 96% of the callers surveyed took an action based on the advice received from the National HIV HCW Hotline. The majority of actions concerned the start, dose adaption, change, or discontinuation of medicines. Less frequent actions taken were adherence and lifestyle counselling, further investigations, referring or admission of patients. CONCLUSIONS: The information provided by the National HIV HCW Hotline on patient-specific requests has a direct impact on the management of patients. DA - 2011 DB - OpenUCT DO - 10.1186/1742-6405-8-4 DP - University of Cape Town J1 - AIDS Research and Therapy LK - https://open.uct.ac.za PB - University of Cape Town PY - 2011 T1 - The impact of the National HIV Health Care Worker Hotline on patient care in South Africa TI - The impact of the National HIV Health Care Worker Hotline on patient care in South Africa UR - http://hdl.handle.net/11427/14426 ER - en_ZA
dc.identifier.urihttp://hdl.handle.net/11427/14426
dc.identifier.urihttp://dx.doi.org/10.1186/1742-6405-8-4
dc.identifier.vancouvercitationChisholm B, Cohen K, Blockman M, Kinkel H, Kredo T, Swart A. The impact of the National HIV Health Care Worker Hotline on patient care in South Africa. AIDS Research and Therapy. 2011; http://hdl.handle.net/11427/14426.en_ZA
dc.language.isoengen_ZA
dc.publisherBioMed Central Ltden_ZA
dc.publisher.departmentMedicines Information Centreen_ZA
dc.publisher.facultyFaculty of Health Sciencesen_ZA
dc.publisher.institutionUniversity of Cape Town
dc.rightsThis is an Open Access article distributed under the terms of the Creative Commons Attribution Licenseen_ZA
dc.rights.holder2011 Chisholm et al; licensee BioMed Central Ltd.en_ZA
dc.rights.urihttp://creativecommons.org/licenses/by/2.0en_ZA
dc.sourceAIDS Research and Therapyen_ZA
dc.source.urihttp://www.aidsrestherapy.com/en_ZA
dc.subject.otherHIVen_ZA
dc.subject.otherHealth Servicesen_ZA
dc.subject.otheradherence coumsellingen_ZA
dc.subject.otherlifestyle counsellingen_ZA
dc.titleThe impact of the National HIV Health Care Worker Hotline on patient care in South Africaen_ZA
dc.typeJournal Articleen_ZA
uct.type.filetypeText
uct.type.filetypeImage
uct.type.publicationResearchen_ZA
uct.type.resourceArticleen_ZA
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