The relationship between work-family conflict and burnout amongst call center employees: Optimism and a moderator
| dc.contributor.advisor | Bagraim, Jeffrey | |
| dc.contributor.author | Pillay, Jayde | |
| dc.date.accessioned | 2021-02-24T13:53:01Z | |
| dc.date.available | 2021-02-24T13:53:01Z | |
| dc.date.issued | 2020 | |
| dc.date.updated | 2021-02-24T11:19:23Z | |
| dc.description.abstract | This study examined work-family conflict as a predictor of burnout as well as the moderating role that optimism and pessimism may have had on this relationship. Participants were call centre employees from a financial institution in Cape Town (N = 94). Cross-sectional data was collected via electronic self-report questionnaires. Exploratory factor analysis demonstrated the unidimensionality of work-to-family conflict despite the two-dimensional model that was expected. Bivariate regression analysis showed that work-to-family conflict explained a significant proportion of the variance in both dimensions of burnout – emotional exhaustion and cynicism. Contrary to what was expected, the results of the moderation analyses were not significant. Optimism and pessimism did not moderate the relationship between work-to-family conflict and burnout. The results show that work-to-family conflict negatively affects call centre employees' well-being. The results are discussed and implications for management and suggestions for future research are presented. | |
| dc.identifier.apacitation | Pillay, J. (2020). <i>The relationship between work-family conflict and burnout amongst call center employees: Optimism and a moderator</i>. (). ,Faculty of Commerce ,Organisational Psychology. Retrieved from http://hdl.handle.net/11427/32975 | en_ZA |
| dc.identifier.chicagocitation | Pillay, Jayde. <i>"The relationship between work-family conflict and burnout amongst call center employees: Optimism and a moderator."</i> ., ,Faculty of Commerce ,Organisational Psychology, 2020. http://hdl.handle.net/11427/32975 | en_ZA |
| dc.identifier.citation | Pillay, J. 2020. The relationship between work-family conflict and burnout amongst call center employees: Optimism and a moderator. . ,Faculty of Commerce ,Organisational Psychology. http://hdl.handle.net/11427/32975 | en_ZA |
| dc.identifier.ris | TY - Master Thesis AU - Pillay, Jayde AB - This study examined work-family conflict as a predictor of burnout as well as the moderating role that optimism and pessimism may have had on this relationship. Participants were call centre employees from a financial institution in Cape Town (N = 94). Cross-sectional data was collected via electronic self-report questionnaires. Exploratory factor analysis demonstrated the unidimensionality of work-to-family conflict despite the two-dimensional model that was expected. Bivariate regression analysis showed that work-to-family conflict explained a significant proportion of the variance in both dimensions of burnout – emotional exhaustion and cynicism. Contrary to what was expected, the results of the moderation analyses were not significant. Optimism and pessimism did not moderate the relationship between work-to-family conflict and burnout. The results show that work-to-family conflict negatively affects call centre employees' well-being. The results are discussed and implications for management and suggestions for future research are presented. DA - 2020_ DB - OpenUCT DP - University of Cape Town KW - burnout KW - call centre employees KW - optimism KW - pessimism KW - South Africa KW - work-to-family conflict LK - https://open.uct.ac.za PY - 2020 T1 - The relationship between work-family conflict and burnout amongst call center employees: Optimism and a moderator TI - The relationship between work-family conflict and burnout amongst call center employees: Optimism and a moderator UR - http://hdl.handle.net/11427/32975 ER - | en_ZA |
| dc.identifier.uri | http://hdl.handle.net/11427/32975 | |
| dc.identifier.vancouvercitation | Pillay J. The relationship between work-family conflict and burnout amongst call center employees: Optimism and a moderator. []. ,Faculty of Commerce ,Organisational Psychology, 2020 [cited yyyy month dd]. Available from: http://hdl.handle.net/11427/32975 | en_ZA |
| dc.language.rfc3066 | eng | |
| dc.publisher.department | Organisational Psychology | |
| dc.publisher.faculty | Faculty of Commerce | |
| dc.subject | burnout | |
| dc.subject | call centre employees | |
| dc.subject | optimism | |
| dc.subject | pessimism | |
| dc.subject | South Africa | |
| dc.subject | work-to-family conflict | |
| dc.title | The relationship between work-family conflict and burnout amongst call center employees: Optimism and a moderator | |
| dc.type | Master Thesis | |
| dc.type.qualificationlevel | Masters | |
| dc.type.qualificationlevel | MCom |