The role of Knowledge manangement in enhancing government service-delivery in Kenya

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dc.contributor.authorOndari-Okemwa, Ezra
dc.contributor.authorSmith, Janet Gretchen
dc.date.accessioned2014-10-20T09:29:45Z
dc.date.available2014-10-20T09:29:45Z
dc.date.issued2009
dc.description.abstractThis article explores the role that knowledge management (KM) can play to support governance, performance effectiveness, and service delivery in government agencies in Kenya. It further addresses the challenges and problems which act as impediments to introducing KM and engendering a knowledge society. A major factor impeding the effective introduction of knowledge management practices is that the Kenyan civil service is particularly embedded in bureaucracy and very few incentives are provided to encourage civil servants to generate, distribute and share knowledge and information. Many employees in the Kenyan civil service are traditional career civil servants, who cannot envisage and appreciate the potential of knowledge management and the benefits of knowledge leveraging. They are also wary of sharing knowledge, as they think that by hoarding knowledge they enhance their value and competitiveness. The paper is based on data derived from the literature that was integrated with results obtained from a study conducted by Ondari-Okemwa (2006) for a PhD research project.en_ZA
dc.identifier.apacitationOndari-Okemwa, E., & Smith, J. G. (2009). The role of Knowledge manangement in enhancing government service-delivery in Kenya. <i>South African Journal of Libraries and Information Science</i>, http://hdl.handle.net/11427/8652en_ZA
dc.identifier.chicagocitationOndari-Okemwa, Ezra, and Janet Gretchen Smith "The role of Knowledge manangement in enhancing government service-delivery in Kenya." <i>South African Journal of Libraries and Information Science</i> (2009) http://hdl.handle.net/11427/8652en_ZA
dc.identifier.citationOndari-Okemwa, E., Smith, J. 2009. The role of Knowledge manangement in enhancing government service-delivery in Kenya. South African Journal of Libraries and Information Science.en_ZA
dc.identifier.issn0256-8861en_ZA
dc.identifier.ris TY - Journal Article AU - Ondari-Okemwa, Ezra AU - Smith, Janet Gretchen AB - This article explores the role that knowledge management (KM) can play to support governance, performance effectiveness, and service delivery in government agencies in Kenya. It further addresses the challenges and problems which act as impediments to introducing KM and engendering a knowledge society. A major factor impeding the effective introduction of knowledge management practices is that the Kenyan civil service is particularly embedded in bureaucracy and very few incentives are provided to encourage civil servants to generate, distribute and share knowledge and information. Many employees in the Kenyan civil service are traditional career civil servants, who cannot envisage and appreciate the potential of knowledge management and the benefits of knowledge leveraging. They are also wary of sharing knowledge, as they think that by hoarding knowledge they enhance their value and competitiveness. The paper is based on data derived from the literature that was integrated with results obtained from a study conducted by Ondari-Okemwa (2006) for a PhD research project. DA - 2009 DB - OpenUCT DP - University of Cape Town J1 - South African Journal of Libraries and Information Science LK - https://open.uct.ac.za PB - University of Cape Town PY - 2009 SM - 0256-8861 T1 - The role of Knowledge manangement in enhancing government service-delivery in Kenya TI - The role of Knowledge manangement in enhancing government service-delivery in Kenya UR - http://hdl.handle.net/11427/8652 ER - en_ZA
dc.identifier.urihttp://hdl.handle.net/11427/8652
dc.identifier.vancouvercitationOndari-Okemwa E, Smith JG. The role of Knowledge manangement in enhancing government service-delivery in Kenya. South African Journal of Libraries and Information Science. 2009; http://hdl.handle.net/11427/8652.en_ZA
dc.languageengen_ZA
dc.publisherStellenbosch Universityen_ZA
dc.publisher.facultyCentre for Higher Education Developmenten_ZA
dc.publisher.institutionUniversity of Cape Town
dc.sourceSouth African Journal of Libraries and Information Scienceen_ZA
dc.source.urihttp://dx.doi.org/10.7553/75-1-1271
dc.titleThe role of Knowledge manangement in enhancing government service-delivery in Kenyaen_ZA
dc.typeJournal Articleen_ZA
uct.subject.keywordsKenyaen_ZA
uct.subject.keywordsgovernment agenciesen_ZA
uct.subject.keywordspublic sectoren_ZA
uct.subject.keywordspublic service deliveryen_ZA
uct.subject.keywordsknowledge managementen_ZA
uct.subject.keywordsknowledge management
uct.subject.keywordsknowledge society
uct.subject.keywordsKenya
uct.subject.keywordscivil service
uct.subject.keywordsincentives
uct.type.filetypeText
uct.type.filetypeImage
uct.type.publicationResearchen_ZA
uct.type.resourceArticleen_ZA
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