Performance information utilisation in The City of Cape Town Metro Municipality

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dc.contributor.advisorCameron, Roberten_ZA
dc.contributor.authorOduor-Noah, Lindaen_ZA
dc.date.accessioned2015-08-14T14:29:35Z
dc.date.available2015-08-14T14:29:35Z
dc.date.issued2015en_ZA
dc.description.abstractThis study looked into performance information (PI) utilisation behaviour of senior officials in the City of Cape Town Metro Municipality (CoCT). Inspired by comments around performance information having minimal effects despite its prodigious production, the study sought to determine how performance information is used and how a local government context affects utilisation behaviour. This was assessed based on conceptual approaches identified in the literature i.e. rational, and symbolic approaches to performance information, the latter subsuming both political and cultural approaches to information use. Additionally, contingency theory was referred to in order to better accommodate the notion of context and to combine the various approaches to use into one framework. A survey was administered and semi–structured interviews held with key informants to better explore this phenomenon. Descriptive and correlation analysis was carried out, with findings showing that directors use PI in both rational and symbolic ways. Both types of performance information use were affected by a range of factors, the more predominant ones being resource, internal and external environmental variables. This corroborated various other findings that state that rational approaches to information use, indeed performance management, are insufficient in providing a holistic picture of what shapes bureaucratic behaviour.en_ZA
dc.identifier.apacitationOduor-Noah, L. (2015). <i>Performance information utilisation in The City of Cape Town Metro Municipality</i>. (Thesis). University of Cape Town ,Faculty of Humanities ,Department of Political Studies. Retrieved from http://hdl.handle.net/11427/13738en_ZA
dc.identifier.chicagocitationOduor-Noah, Linda. <i>"Performance information utilisation in The City of Cape Town Metro Municipality."</i> Thesis., University of Cape Town ,Faculty of Humanities ,Department of Political Studies, 2015. http://hdl.handle.net/11427/13738en_ZA
dc.identifier.citationOduor-Noah, L. 2015. Performance information utilisation in The City of Cape Town Metro Municipality. University of Cape Town.en_ZA
dc.identifier.ris TY - Thesis / Dissertation AU - Oduor-Noah, Linda AB - This study looked into performance information (PI) utilisation behaviour of senior officials in the City of Cape Town Metro Municipality (CoCT). Inspired by comments around performance information having minimal effects despite its prodigious production, the study sought to determine how performance information is used and how a local government context affects utilisation behaviour. This was assessed based on conceptual approaches identified in the literature i.e. rational, and symbolic approaches to performance information, the latter subsuming both political and cultural approaches to information use. Additionally, contingency theory was referred to in order to better accommodate the notion of context and to combine the various approaches to use into one framework. A survey was administered and semi–structured interviews held with key informants to better explore this phenomenon. Descriptive and correlation analysis was carried out, with findings showing that directors use PI in both rational and symbolic ways. Both types of performance information use were affected by a range of factors, the more predominant ones being resource, internal and external environmental variables. This corroborated various other findings that state that rational approaches to information use, indeed performance management, are insufficient in providing a holistic picture of what shapes bureaucratic behaviour. DA - 2015 DB - OpenUCT DP - University of Cape Town LK - https://open.uct.ac.za PB - University of Cape Town PY - 2015 T1 - Performance information utilisation in The City of Cape Town Metro Municipality TI - Performance information utilisation in The City of Cape Town Metro Municipality UR - http://hdl.handle.net/11427/13738 ER - en_ZA
dc.identifier.urihttp://hdl.handle.net/11427/13738
dc.identifier.vancouvercitationOduor-Noah L. Performance information utilisation in The City of Cape Town Metro Municipality. [Thesis]. University of Cape Town ,Faculty of Humanities ,Department of Political Studies, 2015 [cited yyyy month dd]. Available from: http://hdl.handle.net/11427/13738en_ZA
dc.language.isoengen_ZA
dc.publisher.departmentDepartment of Political Studiesen_ZA
dc.publisher.facultyFaculty of Humanitiesen_ZA
dc.publisher.institutionUniversity of Cape Town
dc.subject.otherPublic Policy and Administrationen_ZA
dc.titlePerformance information utilisation in The City of Cape Town Metro Municipalityen_ZA
dc.typeMaster Thesis
dc.type.qualificationlevelMasters
dc.type.qualificationnameMPhilen_ZA
uct.type.filetypeText
uct.type.filetypeImage
uct.type.publicationResearchen_ZA
uct.type.resourceThesisen_ZA
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