The challenges of evaluating business benefits of Information Systems Investments

Simple item page
dc.contributor.advisorChigona, Wallaceen_ZA
dc.contributor.authorKhumalo, Nomusaen_ZA
dc.date.accessioned2017-08-18T14:15:25Z
dc.date.available2017-08-18T14:15:25Z
dc.date.issued2017en_ZA
dc.description.abstractThe complexity of evaluating business benefits of Information Systems (IS) Investments stems from the aggregation of business benefits at organisational level, making the correlation of business benefits and IS Investments challenging to ascertain. In an attempt to resolve these correlation challenges, Resource-based Theory was applied to distil drivers of business value of IS investments at process, rather than organisational level. The study employs a qualitative single case study method to promote a shared understanding of the challenges thus faced by practitioners. The findings demonstrate that the extent to which IS capabilities are embedded in business processes further requires disciplined effort and cost to attribute their investment value to business. Thus, the realisation of the business benefits of IS enabled processes was found to be influenced by four key factors; the governance applied to mitigate the risk that would undermine that value, the value judgements made based on accumulated knowledge from prior evaluation challenges; the intricate links between an organisation's IS investment culture and its motivational drivers for what, how and when evaluation should be conducted, and the underlying organisational structures within which those business processes occurred.en_ZA
dc.identifier.apacitationKhumalo, N. (2017). <i>The challenges of evaluating business benefits of Information Systems Investments</i>. (Thesis). University of Cape Town ,Faculty of Commerce ,Department of Information Systems. Retrieved from http://hdl.handle.net/11427/24899en_ZA
dc.identifier.chicagocitationKhumalo, Nomusa. <i>"The challenges of evaluating business benefits of Information Systems Investments."</i> Thesis., University of Cape Town ,Faculty of Commerce ,Department of Information Systems, 2017. http://hdl.handle.net/11427/24899en_ZA
dc.identifier.citationKhumalo, N. 2017. The challenges of evaluating business benefits of Information Systems Investments. University of Cape Town.en_ZA
dc.identifier.ris TY - Thesis / Dissertation AU - Khumalo, Nomusa AB - The complexity of evaluating business benefits of Information Systems (IS) Investments stems from the aggregation of business benefits at organisational level, making the correlation of business benefits and IS Investments challenging to ascertain. In an attempt to resolve these correlation challenges, Resource-based Theory was applied to distil drivers of business value of IS investments at process, rather than organisational level. The study employs a qualitative single case study method to promote a shared understanding of the challenges thus faced by practitioners. The findings demonstrate that the extent to which IS capabilities are embedded in business processes further requires disciplined effort and cost to attribute their investment value to business. Thus, the realisation of the business benefits of IS enabled processes was found to be influenced by four key factors; the governance applied to mitigate the risk that would undermine that value, the value judgements made based on accumulated knowledge from prior evaluation challenges; the intricate links between an organisation's IS investment culture and its motivational drivers for what, how and when evaluation should be conducted, and the underlying organisational structures within which those business processes occurred. DA - 2017 DB - OpenUCT DP - University of Cape Town LK - https://open.uct.ac.za PB - University of Cape Town PY - 2017 T1 - The challenges of evaluating business benefits of Information Systems Investments TI - The challenges of evaluating business benefits of Information Systems Investments UR - http://hdl.handle.net/11427/24899 ER - en_ZA
dc.identifier.urihttp://hdl.handle.net/11427/24899
dc.identifier.vancouvercitationKhumalo N. The challenges of evaluating business benefits of Information Systems Investments. [Thesis]. University of Cape Town ,Faculty of Commerce ,Department of Information Systems, 2017 [cited yyyy month dd]. Available from: http://hdl.handle.net/11427/24899en_ZA
dc.language.isoengen_ZA
dc.publisher.departmentDepartment of Information Systemsen_ZA
dc.publisher.facultyFaculty of Commerceen_ZA
dc.publisher.institutionUniversity of Cape Town
dc.subject.otherInformation Systemsen_ZA
dc.titleThe challenges of evaluating business benefits of Information Systems Investmentsen_ZA
dc.typeMaster Thesis
dc.type.qualificationlevelMasters
dc.type.qualificationnameMComen_ZA
uct.type.filetypeText
uct.type.filetypeImage
uct.type.publicationResearchen_ZA
uct.type.resourceThesisen_ZA
Files
Collections
Masters