Enterprise resource planning business case considerations : an analysis of Small to Medium-Sized Enterprises in developing countries

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dc.contributor.advisorSeymour, Lisaen_ZA
dc.contributor.authorMukwasi, Carrington Men_ZA
dc.date.accessioned2014-07-31T12:18:54Z
dc.date.available2014-07-31T12:18:54Z
dc.date.issued2013en_ZA
dc.description.abstractSmall and Medium-Sized Enterprises (SMEs) are implementing Enterprise Resource Planning (ERP) systems because they promise significant benefits. However, the majority of ERP deployments rarely meet user expectations and often do not yield expected benefits. As a result, the failure rate of ERP implementations at SMEs is estimated to be between 40 and 60 percent. This high rate of failure, together with the resultant impact on SMEs and the consequences for national development is a cause for concern. In order to address this concern, this study aims to explore how SMEs develop their business cases, as well as how the benefits, risks and costs of ERP systems are realised in SMEs. Companies need a clear vision and convincing reasons when they adopt ERP systems. The study used the qualitative research method. Cases from South Africa and Zimbabwe were investigated in a cross-sectional study. Data was collected through semi-structured interviews and analysed using elements of thematic data analysis, grounded theory, and a general inductive approach to analysis. The Design Reality Gap Model formed a theoretical base and was used as lens for data collection and analysis.en_ZA
dc.identifier.apacitationMukwasi, C. M. (2013). <i>Enterprise resource planning business case considerations : an analysis of Small to Medium-Sized Enterprises in developing countries</i>. (Thesis). University of Cape Town ,Faculty of Commerce ,Department of Information Systems. Retrieved from http://hdl.handle.net/11427/5666en_ZA
dc.identifier.chicagocitationMukwasi, Carrington M. <i>"Enterprise resource planning business case considerations : an analysis of Small to Medium-Sized Enterprises in developing countries."</i> Thesis., University of Cape Town ,Faculty of Commerce ,Department of Information Systems, 2013. http://hdl.handle.net/11427/5666en_ZA
dc.identifier.citationMukwasi, C. 2013. Enterprise resource planning business case considerations : an analysis of Small to Medium-Sized Enterprises in developing countries. University of Cape Town.en_ZA
dc.identifier.ris TY - Thesis / Dissertation AU - Mukwasi, Carrington M AB - Small and Medium-Sized Enterprises (SMEs) are implementing Enterprise Resource Planning (ERP) systems because they promise significant benefits. However, the majority of ERP deployments rarely meet user expectations and often do not yield expected benefits. As a result, the failure rate of ERP implementations at SMEs is estimated to be between 40 and 60 percent. This high rate of failure, together with the resultant impact on SMEs and the consequences for national development is a cause for concern. In order to address this concern, this study aims to explore how SMEs develop their business cases, as well as how the benefits, risks and costs of ERP systems are realised in SMEs. Companies need a clear vision and convincing reasons when they adopt ERP systems. The study used the qualitative research method. Cases from South Africa and Zimbabwe were investigated in a cross-sectional study. Data was collected through semi-structured interviews and analysed using elements of thematic data analysis, grounded theory, and a general inductive approach to analysis. The Design Reality Gap Model formed a theoretical base and was used as lens for data collection and analysis. DA - 2013 DB - OpenUCT DP - University of Cape Town LK - https://open.uct.ac.za PB - University of Cape Town PY - 2013 T1 - Enterprise resource planning business case considerations : an analysis of Small to Medium-Sized Enterprises in developing countries TI - Enterprise resource planning business case considerations : an analysis of Small to Medium-Sized Enterprises in developing countries UR - http://hdl.handle.net/11427/5666 ER - en_ZA
dc.identifier.urihttp://hdl.handle.net/11427/5666
dc.identifier.vancouvercitationMukwasi CM. Enterprise resource planning business case considerations : an analysis of Small to Medium-Sized Enterprises in developing countries. [Thesis]. University of Cape Town ,Faculty of Commerce ,Department of Information Systems, 2013 [cited yyyy month dd]. Available from: http://hdl.handle.net/11427/5666en_ZA
dc.language.isoengen_ZA
dc.publisher.departmentDepartment of Information Systemsen_ZA
dc.publisher.facultyFaculty of Commerceen_ZA
dc.publisher.institutionUniversity of Cape Town
dc.subject.otherInformation Systemsen_ZA
dc.titleEnterprise resource planning business case considerations : an analysis of Small to Medium-Sized Enterprises in developing countriesen_ZA
dc.typeMaster Thesis
dc.type.qualificationlevelMasters
dc.type.qualificationnameMComen_ZA
uct.type.filetypeText
uct.type.filetypeImage
uct.type.publicationResearchen_ZA
uct.type.resourceThesisen_ZA
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