Running Head: experiences of implementing the balanced score card - middle managers experiences of implementing the balanced scorecard at a public organisation in Botswana

dc.contributor.advisorJaga, Ameeta
dc.contributor.authorMokgatle, Dolly G
dc.date.accessioned2020-01-31T11:23:22Z
dc.date.available2020-01-31T11:23:22Z
dc.date.issued2019
dc.date.updated2020-01-24T08:24:20Z
dc.description.abstractThis study aimed to explore the experiences of middle managers in the implementation of the Balanced Scorecard (BSC) at a public organisation in Botswana. The BSC is regarded as the most widely used tool in measuring organisational performance globally. The public organisation in Botswana has followed global best practice and implemented the BSC to measure organisational performance; however, the organisation is repeatedly unable to meet its set objectives. To gain an improved understanding of managers’ experiences of using the BSC, face-to-face, semi-structured interviews were conducted with eight middle managers at the public organization. Interview data were thematically analysed yielding five key themes: inconsistencies in training, the culture of the organisation, lack of communication, use of information technology and the disparity between individual and organisational performance. Based on the study findings, recommendations are offered to conduct needs analyses prior to introducing new systems, to assess the viability of such a system, and automating the balanced scorecard to reduce fatigue.
dc.identifier.apacitationMokgatle, D. G. (2019). <i>Running Head: experiences of implementing the balanced score card - middle managers experiences of implementing the balanced scorecard at a public organisation in Botswana</i>. (). ,Faculty of Commerce ,Organisational Psychology. Retrieved from http://hdl.handle.net/11427/30850en_ZA
dc.identifier.chicagocitationMokgatle, Dolly G. <i>"Running Head: experiences of implementing the balanced score card - middle managers experiences of implementing the balanced scorecard at a public organisation in Botswana."</i> ., ,Faculty of Commerce ,Organisational Psychology, 2019. http://hdl.handle.net/11427/30850en_ZA
dc.identifier.citationMokgatle, D. 2019. Running Head: experiences of implementing the balanced score card - middle managers experiences of implementing the balanced scorecard at a public organisation in Botswana.en_ZA
dc.identifier.ris TY - Thesis / Dissertation AU - Mokgatle, Dolly G AB - This study aimed to explore the experiences of middle managers in the implementation of the Balanced Scorecard (BSC) at a public organisation in Botswana. The BSC is regarded as the most widely used tool in measuring organisational performance globally. The public organisation in Botswana has followed global best practice and implemented the BSC to measure organisational performance; however, the organisation is repeatedly unable to meet its set objectives. To gain an improved understanding of managers’ experiences of using the BSC, face-to-face, semi-structured interviews were conducted with eight middle managers at the public organization. Interview data were thematically analysed yielding five key themes: inconsistencies in training, the culture of the organisation, lack of communication, use of information technology and the disparity between individual and organisational performance. Based on the study findings, recommendations are offered to conduct needs analyses prior to introducing new systems, to assess the viability of such a system, and automating the balanced scorecard to reduce fatigue. DA - 2019 DB - OpenUCT DP - University of Cape Town KW - Balanced scorecard KW - organisational performance KW - thematic analysis KW - Botswana KW - public sector LK - https://open.uct.ac.za PY - 2019 T1 - Running Head: experiences of implementing the balanced score card - middle managers experiences of implementing the balanced scorecard at a public organisation in Botswana TI - Running Head: experiences of implementing the balanced score card - middle managers experiences of implementing the balanced scorecard at a public organisation in Botswana UR - http://hdl.handle.net/11427/30850 ER - en_ZA
dc.identifier.urihttp://hdl.handle.net/11427/30850
dc.identifier.vancouvercitationMokgatle DG. Running Head: experiences of implementing the balanced score card - middle managers experiences of implementing the balanced scorecard at a public organisation in Botswana. []. ,Faculty of Commerce ,Organisational Psychology, 2019 [cited yyyy month dd]. Available from: http://hdl.handle.net/11427/30850en_ZA
dc.language.rfc3066eng
dc.publisher.departmentOrganisational Psychology
dc.publisher.facultyFaculty of Commerce
dc.subjectBalanced scorecard
dc.subjectorganisational performance
dc.subjectthematic analysis
dc.subjectBotswana
dc.subjectpublic sector
dc.titleRunning Head: experiences of implementing the balanced score card - middle managers experiences of implementing the balanced scorecard at a public organisation in Botswana
dc.typeMaster Thesis
dc.type.qualificationlevelMasters
dc.type.qualificationnameMPhil
Files
Original bundle
Now showing 1 - 1 of 1
Loading...
Thumbnail Image
Name:
thesis_com_2019_mokgatle_dolly_g.pdf
Size:
1.44 MB
Format:
Adobe Portable Document Format
Description:
License bundle
Now showing 1 - 1 of 1
Loading...
Thumbnail Image
Name:
license.txt
Size:
0 B
Format:
Item-specific license agreed upon to submission
Description:
Collections