Job satisfaction across different age groups and tenure at the City of Cape Town's department of social development and early childhood development

dc.contributor.advisorAtmore, Eric
dc.contributor.advisorCampbell Emma
dc.contributor.authorEksteen, Rudi-Leigh
dc.date.accessioned2023-02-15T08:53:22Z
dc.date.available2023-02-15T08:53:22Z
dc.date.issued2022
dc.date.updated2023-02-15T08:52:18Z
dc.description.abstractJob satisfaction is an essential factor for all employers and the benefits of a satisfied workforce have been proven. Understanding what the key factors that promote job satisfaction and how this differs amongst different age groups and years in a position is the purpose of this research study. Exploring the association between job satisfaction, performance and retention was a further goal of this study. This qualitative study was conducted with an exploratory and descriptive research design and adopted purposive sampling of seventeen officials employed in the City of Cape Town's Department of Social Development and Early Childhood Development. All participants were interviewed individually using a semi-structured interview schedule and the data gathered was presented along with direct quotes from these interviews. The research study found that financial remuneration and benefits, management, organisation culture, nature of work, emotional exhaustion, intrinsic satisfaction and development were key factors to the participants in terms of their job satisfaction. Interestingly, those factors considered basic or lower order, while important do not provide satisfaction, but can cause dissatisfaction if deficits are perceived. Satisfaction is found in those factors considered higher order or motivators and herein the participants felt there was room for improvement. Several distinctions were found between when considering the influence of these factors amongst both age and tenure amongst the participants. Furthermore, associations between retention and job satisfaction were not as evident as those found been job satisfaction and productivity. Key recommendations made for the Department of Social Development and Early Childhood Development centred on clarity on job descriptions and the nature of work and a reassessment of training and development. Finally, the mental health of the officials needs to be viewed as a priority, with considerations around organisation culture, management and communication.
dc.identifier.apacitationEksteen, R. (2022). <i>Job satisfaction across different age groups and tenure at the City of Cape Town's department of social development and early childhood development</i>. (). ,Faculty of Humanities ,Department of Social Development. Retrieved from http://hdl.handle.net/11427/36924en_ZA
dc.identifier.chicagocitationEksteen, Rudi-Leigh. <i>"Job satisfaction across different age groups and tenure at the City of Cape Town's department of social development and early childhood development."</i> ., ,Faculty of Humanities ,Department of Social Development, 2022. http://hdl.handle.net/11427/36924en_ZA
dc.identifier.citationEksteen, R. 2022. Job satisfaction across different age groups and tenure at the City of Cape Town's department of social development and early childhood development. . ,Faculty of Humanities ,Department of Social Development. http://hdl.handle.net/11427/36924en_ZA
dc.identifier.ris TY - Master Thesis AU - Eksteen, Rudi-Leigh AB - Job satisfaction is an essential factor for all employers and the benefits of a satisfied workforce have been proven. Understanding what the key factors that promote job satisfaction and how this differs amongst different age groups and years in a position is the purpose of this research study. Exploring the association between job satisfaction, performance and retention was a further goal of this study. This qualitative study was conducted with an exploratory and descriptive research design and adopted purposive sampling of seventeen officials employed in the City of Cape Town's Department of Social Development and Early Childhood Development. All participants were interviewed individually using a semi-structured interview schedule and the data gathered was presented along with direct quotes from these interviews. The research study found that financial remuneration and benefits, management, organisation culture, nature of work, emotional exhaustion, intrinsic satisfaction and development were key factors to the participants in terms of their job satisfaction. Interestingly, those factors considered basic or lower order, while important do not provide satisfaction, but can cause dissatisfaction if deficits are perceived. Satisfaction is found in those factors considered higher order or motivators and herein the participants felt there was room for improvement. Several distinctions were found between when considering the influence of these factors amongst both age and tenure amongst the participants. Furthermore, associations between retention and job satisfaction were not as evident as those found been job satisfaction and productivity. Key recommendations made for the Department of Social Development and Early Childhood Development centred on clarity on job descriptions and the nature of work and a reassessment of training and development. Finally, the mental health of the officials needs to be viewed as a priority, with considerations around organisation culture, management and communication. DA - 2022 DB - OpenUCT DP - University of Cape Town KW - social development LK - https://open.uct.ac.za PY - 2022 T1 - Job satisfaction across different age groups and tenure at the City of Cape Town's department of social development and early childhood development TI - Job satisfaction across different age groups and tenure at the City of Cape Town's department of social development and early childhood development UR - http://hdl.handle.net/11427/36924 ER - en_ZA
dc.identifier.urihttp://hdl.handle.net/11427/36924
dc.identifier.vancouvercitationEksteen R. Job satisfaction across different age groups and tenure at the City of Cape Town's department of social development and early childhood development. []. ,Faculty of Humanities ,Department of Social Development, 2022 [cited yyyy month dd]. Available from: http://hdl.handle.net/11427/36924en_ZA
dc.language.rfc3066eng
dc.publisher.departmentDepartment of Social Development
dc.publisher.facultyFaculty of Humanities
dc.subjectsocial development
dc.titleJob satisfaction across different age groups and tenure at the City of Cape Town's department of social development and early childhood development
dc.typeMaster Thesis
dc.type.qualificationlevelMasters
dc.type.qualificationlevelMSc
Files
Original bundle
Now showing 1 - 1 of 1
Loading...
Thumbnail Image
Name:
thesis_hum_2022_eksteen rudi leigh.pdf
Size:
1.92 MB
Format:
Adobe Portable Document Format
Description:
License bundle
Now showing 1 - 1 of 1
Loading...
Thumbnail Image
Name:
license.txt
Size:
0 B
Format:
Item-specific license agreed upon to submission
Description:
Collections