A systems approach to organisational change leading to world-class communications services
Master Thesis
2001
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University of Cape Town
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Abstract
The author has researched and reported on the systems approach to effective management and organisation that lead to world-class communications service provision - Lesotho Telecommunications Corporation’s Satellite Earth Station is used as a case study. Changes to management and organisation systems were introduced in order to achieve the above. The report argues that change is inevitable and managers can only manage it and ensure that it happens smoothly. Interviews, questionnaires, group discussions, staff meetings, presentations and existing literature were used as valuable sources of information in this research study. Multiple perspectives and views from experts and industrialists in the field of telecommunications and management consultancy were incorporated in order to cover a wider scope of the economy and society. Data and information collected was analysed and discussed in order to establish need for change, promote change, design and implement systems intervention strategy. Both organisational learning and organisational development models were developed to enhance smooth transition. The research was carried out within the limitations and time constraints of this research study. Changes were proposed and implemented at the Satellite Earth Station Section/Department and significant improvements were realised. The results of this research can be used, with authority, by enterprises and organisations, both private and public, aiming at improving effectiveness of management and organisation within their work environment through meaningful change. The participating organisation would most definitely find this report worth it. Those wishing to pursue the research topic further and more globally can also use the results of this research study.
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Bibliography: leaves 143-147.
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Makatsela, K. 2001. A systems approach to organisational change leading to world-class communications services. University of Cape Town.