Browsing by Subject "Organisational stigma"

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    Building brand equity in a stigmatised market: a cannabis industry case study
    (2023) Masemola, Sibongile; Bundwini, Nqobile
    In 2018, South Africa decriminalised recreational cannabis use and private cultivation, since then, cannabis businesses have been established to meet the demand. However, marketing activities remain limited in this industry and businesses are unable to disseminate promotional messages, however as a solution, firms can promote their brands and positioning instead of the actual product. Branding is essential to create differences among cannabis firms and to attract and keep customers. Building cannabis firms into brands can better position them in the mind of the consumer so that they become and remain competitive. The aim of this study was to explore how South African cannabis retailers can build brand equity in a stigmatised market, despite significant restrictions on marketing efforts. Keller's customer-based brand equity (CBBE) model was used as the as the theoretical framework and explored how cannabis firms build their businesses into brands through developing their brand identity, meaning, performance and relationships, and ultimately creating brand equity. The study employed a qualitative research method, using semi-structured in-depth interviews among 17 participants to gain insights from cannabis owners and marketers in the recreational cannabis environment. Most findings were presented according to the blocks of CBBE model. Furthermore, a conceptual framework named the stigma-based brand equity (SBBE) model was adapted from Keller's CBBE model to include an additional building block that accounts for industry-specific characteristics unique to stigmatised markets. Findings revealed the pervasiveness of education and its significance to brand building in a stigmatised industry. Results also demonstrated the overall effect stigma has on businesses and their consumers due to the longstanding negative evaluations of cannabis. Hence, through stigma-bonding, brands can develop deep identity-related psychological bonds with their consumers that will potentially lead to strong brand resonance. This study aims to contribute business-relevant knowledge for firms operating in core-stigmatised markets under controlled marketing regulations, by exploring how cannabis firms can build brand equity. The study also contributes to brand management theory as the CBBE model was used as the theoretical framework and aims to expand the body of literature within this field. Practically, this study presents recommendations for retailers in stigmatised markets on how to destigmatise, build brand identity, create brand meaning, elicit desired brand responses, and develop brand relationships - ultimately building brand equity.
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    Open Access
    Destigmatising the recreational cannabis industry
    (2023) Bundwini, Nqobile; Lappeman, James Roger
    Cannabis is the world's most cultivated, trafficked and used illicit drug, and the move towards its legalisation has given rise to a nascent industry that is attracting increasing attention from investors, manufacturers, and researchers. Due to the plant maintaining its illegal and stigmatised status in many countries, cannabis research is limited, which has resulted in a significant gap in imperative knowledge about this burgeoning industry. Although the cannabis industry is clearly making a move from stigmatised to mainstream, little research has been conducted to investigate this transition, more particularly in a South African context. This dissertation investigates destigmatisation processes and strategies employable by cannabis organisations by way of three individual but interconnected studies. They aimed, respectively, to conduct a systematic literature review of organisational destigmatisation and establish a practitioner-driven research agenda; to depict the destigmatisation landscape of South African recreational cannabis organisations through a mixed methods content analysis and finally, to explore the influence of these organisations' destigmatisation strategies on attitudes towards cannabis. Study 1 presents a destigmatisation model as its main contribution, finding that stigma management strategies are classified into six main categories: Conforming, Hiding and Structural Responses were identified as stigma avoidance or perpetuation strategies, and Affirming, Challenging, and Infusing as destigmatisation strategies. Affirming strategies were found to be at the heart of destigmatisation, and an industry-collective approach to destigmatisation was ranked as the most prioritised research need by South African cannabis industry professionals. Study 2 found that Infusing strategies were significantly the most popular of the destigmatisation methods used by South African recreational cannabis organisations, accounting for nearly 80% of the themes, with branding tactics predominant in this category. Key insights revealed that there is a mismatch between the strategies most employed by cannabis businesses and the strategies that exert the strongest influence on attitudes, which Study 3 found to be recontextualisation of the cannabis industry, evidenced by education using scientific facts and figures. These findings highlight that a lack of knowledge is the main barrier to cannabis industry destigmatisation and should be counteracted by the rhetoric activity of educating the public. In summary, this study served to inform destigmatisation processes for core stigmatised organisations - with a focus on the cannabis industry; to catalyse cannabis destigmatisation research in a manner relevant to the South African cannabis industry; to provide a detailed description of the destigmatisation landscape of the South African cannabis industry from an organisational perspective; and, lastly, to determine the most influential destigmatisation strategies from a consumer perspective.