Browsing by Subject "Choice Framework"

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    Enablers of and barriers to digital innovation success: a comparative study of structured versus unstructured technology innovation environments in Kenya
    (2025) Mutegi, Lorna; Van Belle, Jean-Paul
    Western theories dominate research on digital innovation in the Global South, neglecting contextual differences. Further, current research lacks focus on how structured versus unstructured innovation environments affect digital innovation success in these contexts. This study's investigation and findings centre on the phenomenon of ‘digital innovation success', focusing on digital startups and innovators in Kenya. The study has two objectives: to isolate the enablers of and barriers to digital innovation success in Kenya and to compare the success factors between structured versus unstructured innovation environment. This study uses multiple cases with semi-structured interviews, document reviews, and media analysis. Kleine's Choice Framework was used as the core theoretical lens, from which a conceptual model that guided data analysis was developed. The framework enabled visualisation of digital innovation success systemically and holistically as a development outcome that digital innovators in the Global South strive to achieve. The framework was also used to identify and evaluate the conditions (agency and structure resources) under which digital innovation success opportunities emerge within structured and unstructured environments, thereby revealing their differences and similarities. The study findings in respect of the first objective revealed Entrepreneurship Support Organisations and Innovation Intermediaries as the most influential contextual factor on digital innovation success in Kenya. Results for the second objective revealed structured environment as a significant enabler of success in Kenya but warns against assuming all structures are neutral. The study's first theoretical contribution is an explanation of contextual enablers of and barriers to digital innovation success in the Global South. Second, a theoretical demonstration of how Kleine's Choice Framework can be used as a lens for Information Systems research and for building a conceptual model. The study's first practical contribution is that digital innovators can make informed decisions on the innovation environment that best fits their strengths and startup needs. Second, government and policy makers can better tailor their support for each environment. Further, the study highlights the difference between startups and MSMEs, urging tailored policies for digital startups. Third, investors can leverage the study findings to invest strategically in digital innovation ventures in the Global South.
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    Open Access
    The influence of mobile payments on the choices and functionings of Micro and Small Enterprise (MSE) entrepreneurs in Lesotho
    (2020) Hlabeli, Batloung; Tsibolane, Pitso
    Background: This study explores the significance of ICT on the capabilities of unbanked MSE entrepreneurs in Lesotho. MSE entrepreneurs are the primary source of income for their families, especially in the context of developing countries. Accordingly, MSEs are fundamental instruments for economic growth, poverty alleviation and source of employment in developing countries. Hence, the country that invests in this business sector is a step closer to accomplishing its MDGs. Purpose: The study explored and empirically assessed the influence of mobile payments among MSE entrepreneurs through a capabilities lens. Given that MSEs are crucial for developing countries, the targeted participants were MSE entrepreneurs from diverse trading industries in Lesotho. Research methodology: The methodology for this study was qualitative. Exploratory and descriptive research methods were used to evaluate the influence of mobile payments on the capabilities of MSE entrepreneurs. This study adopted Kleine's Choice Framework to explore and empirically assess the benefits of mobile payments among MSE entrepreneurs. Data was collected using semi-structured interviews and field notes and analysed using thematic analysis. Key Findings: The findings revealed the use of M-Pesa within the MSE sector enabled microentrepreneurs to accomplish their goals. The findings show that M-Pesa leads to the growth of MSEs. Therefore, entrepreneurs in the MSE business sector are capable of providing food, shelter and clothes for their families through income generated from their enterprises. Additionally, MSE entrepreneurs bank, transfer and receive money through accessible and available mobile payment platforms. However, these entrepreneurs face issues such as network failure, withdrawal amount limits and security risks while using mobile payments. Value of the study: The study contributes to the existing ICT4D and mobile payments literature in Lesotho by discussing the influence of mobile payment through the Choice Framework.