Browsing by Author "Daniels, William"

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    Open Access
    The Research Commons: a new creature in the library?
    (Emerald, 2010) Darch, Colin; de Jager, Karin; Daniels, William
    Purpose – The purpose of this paper is to explore the use made of the Research Commons during its first year of operation in an attempt to establish whether it actually provides a genuinely new and different service from the point of view of the end‐users, and whether a facility such as this could indeed be presumed to support research and enhance research output at the university. Design/methodology/approach – Using Lippincott's assessment grid, an attempt was made to assess activities in the Research Commons according to the dimensions of extensiveness, efficiency, effectiveness, service quality and usefulness. Methodology was mixed, with quantitative and qualitative components that logged the extent and nature of the use of the various facilities in the Research Commons and sought to establish from stakeholder perceptions whether the services on offer are regarded as substantially different from those in the undergraduate Knowledge Commons and whether they are indeed seen to be supporting research activities. Findings – It was found that a combination of numerical and qualitative measurements has yielded sufficient evidence for the drawing of preliminary conclusions. The evidence gathered demonstrates that the Research Commons, designed primarily as a site for the creation of new knowledge in the form of original writing by researchers at postgraduate and academic level, is indeed an advance on the well‐established "library commons" concept, and that its creation represents an instance of "parallel invention" – the "new creature" that the title refers to. Originality/value – This paper provides a multifaceted perspective on the activities taking place in a new library facility and should provide librarians and researchers with evidence‐based insight into how meaningful research support may be provided to young researchers from diverse linguistic and cultural backgrounds as part of an academic library service in a middle income country.
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    Open Access
    The use of academic libraries in turbulent times: student library behaviour and academic performance at the University of Cape Town
    (Emerald, 2018) de Jager, Karin; Nassimbeni, Mary; Daniels, William; D’Angelo, Alexander
    Purpose This article explores how an innovation in the University Management Information System was leveraged to incorporate library data by an initially sceptical strategic management team. The rationale was to extract evidence of correlations between library use and student achievement. This kind of information is of particular interest to the institution, which is at present dealing with crises popularly summarised in the slogan “#FeesMustFall” among students who suffer from the effects of poverty and exclusion in higher education. • Approach The data extracted from the Data Warehouse was approached from the comparative demographic perspectives of students’ degrees of disadvantage in an effort to uncover any hitherto hidden patterns of library use. • Findings The use of the library as expressed by footfall and loans was mapped against students’ pass rates and their collective grade point averages, indicating a positive relationship between library use and improved academic performance. Comment is offered on some of the relationships between student library behaviour before, during and after the nationwide disruptions that destabilized universities and threatened their survival at the end of 2016, just before the final examination period. The effects on library use of library closures (under threat of damage) at a critical time in the academic year and on student performance are interrogated. • Conclusions Students on financial aid, the indicator of disadvantage, come from schools and environments where access to information technology and libraries is very limited, so that library habits are either poorly established or are wholly lacking. At the University of Cape Town, considerable support is in place to encourage the development of library habits among students. Initial analysis of available data indicates that students who have acquired library habits, regardless of unfavourable financial circumstances, do not exhibit behaviour and academic outcomes markedly different from that of their more privileged peers. • Originality and value of the proposal Combining library data with data from the university data warehouse is a new approach in South Africa. It is an approach that is of value both to the library and to the institution at large and it has brought meaningful insights into the role the academic library might be seen to play in promoting student academic achievement.