Developing family-friendly signage in a South African paediatric healthcare setting

 

Show simple item record

dc.contributor.author Leonard, Angela
dc.contributor.author Verster, Anchen
dc.contributor.author Coetzee, Minette
dc.coverage.spatial South Africa en_ZA
dc.date.accessioned 2014-12-09T09:24:43Z
dc.date.available 2014-12-09T09:24:43Z
dc.date.issued 2014-11
dc.identifier.citation Leonard, A.L., Verster, A. & Coetzee, M., 2014, ‘Developing family-friendly signage in a South African paediatric healthcare setting’, Curationis 37(2), Art. #1250, 7 pages. http://dx.doi.org/10.4102/curationis.v37i2.1250 en_ZA
dc.identifier.issn 2223-6279 en_ZA
dc.identifier.uri http://hdl.handle.net/11427/9914
dc.description.abstract *Background: Multiple renovations and changing flow in a tertiary children’s hospital in Cape Town resulted in numerous signs being posted in the corridors and units, making wayfinding extremely complex. A request from nursing management prompted the formation of a learning collaborative of nurses from all departments to improve wayfinding signage. *Objectives: The project aimed to contribute to a family-friendly environment by reviewing the current situation and developing signage to improve wayfinding and convey essential information to parents, caregivers and patients. *Methods: A participative action research method followed a four-stage process to facilitate the development of family-friendly signage. Nurse participants reviewed existing signage and collaboratively developed new signage templates and posted signs. The signage was then evaluated using a rapid appraisal questionnaire involving 50 parents and nurse respondents. At each stage of data collection, thematic content analysis was used to analyse data gathered in process meetings and the reflections of participating nurses. *Results: A design template and then 44 new signs were developed and used to replace old signage. Respondents reported that the new signs were noticeable, looked attractive and were easily understandable. *Conclusion: Intentional and active participation of nurses in clinical paediatric settings ensured collaborative data gathering and analysis. An inclusive research design allowed for insights into the words and tone of posted signs that nurse participants had not noticed previously. The participative redesign of signage resulted in a sense of ownership of the signs. The support and involvement of hospital management throughout ensured that the resulting signage received wide acceptance. en_ZA
dc.language eng en_ZA
dc.publisher AOSIS OpenJournals en_ZA
dc.rights Creative Commons Attribution 4.0 International (CC BY 4.0) *
dc.rights.uri http://creativecommons.org/licenses/by/4.0/ en_ZA
dc.source Curationis en_ZA
dc.source.uri http://dx.doi.org/10.4102/curationis.v37i2.1250
dc.title Developing family-friendly signage in a South African paediatric healthcare setting en_ZA
dc.type Journal Article en_ZA
uct.type.publication Research en_ZA
uct.type.resource Article en_ZA
dc.publisher.institution University of Cape Town
dc.publisher.faculty Faculty of Health Sciences en_ZA
dc.publisher.department Child Nurse Practice Development Initiative en_ZA
uct.type.filetype Text
uct.type.filetype Image
dc.identifier.apacitation Leonard, A., Verster, A., & Coetzee, M. (2014). Developing family-friendly signage in a South African paediatric healthcare setting. <i>Curationis</i>, http://hdl.handle.net/11427/9914 en_ZA
dc.identifier.chicagocitation Leonard, Angela, Anchen Verster, and Minette Coetzee "Developing family-friendly signage in a South African paediatric healthcare setting." <i>Curationis</i> (2014) http://hdl.handle.net/11427/9914 en_ZA
dc.identifier.vancouvercitation Leonard A, Verster A, Coetzee M. Developing family-friendly signage in a South African paediatric healthcare setting. Curationis. 2014; http://hdl.handle.net/11427/9914. en_ZA
dc.identifier.ris TY - Journal Article AU - Leonard, Angela AU - Verster, Anchen AU - Coetzee, Minette AB - *Background: Multiple renovations and changing flow in a tertiary children’s hospital in Cape Town resulted in numerous signs being posted in the corridors and units, making wayfinding extremely complex. A request from nursing management prompted the formation of a learning collaborative of nurses from all departments to improve wayfinding signage. *Objectives: The project aimed to contribute to a family-friendly environment by reviewing the current situation and developing signage to improve wayfinding and convey essential information to parents, caregivers and patients. *Methods: A participative action research method followed a four-stage process to facilitate the development of family-friendly signage. Nurse participants reviewed existing signage and collaboratively developed new signage templates and posted signs. The signage was then evaluated using a rapid appraisal questionnaire involving 50 parents and nurse respondents. At each stage of data collection, thematic content analysis was used to analyse data gathered in process meetings and the reflections of participating nurses. *Results: A design template and then 44 new signs were developed and used to replace old signage. Respondents reported that the new signs were noticeable, looked attractive and were easily understandable. *Conclusion: Intentional and active participation of nurses in clinical paediatric settings ensured collaborative data gathering and analysis. An inclusive research design allowed for insights into the words and tone of posted signs that nurse participants had not noticed previously. The participative redesign of signage resulted in a sense of ownership of the signs. The support and involvement of hospital management throughout ensured that the resulting signage received wide acceptance. DA - 2014-11 DB - OpenUCT DP - University of Cape Town J1 - Curationis LK - https://open.uct.ac.za PB - University of Cape Town PY - 2014 SM - 2223-6279 T1 - Developing family-friendly signage in a South African paediatric healthcare setting TI - Developing family-friendly signage in a South African paediatric healthcare setting UR - http://hdl.handle.net/11427/9914 ER - en_ZA


Files in this item

This item appears in the following Collection(s)

Show simple item record

Creative Commons Attribution 4.0 International (CC BY 4.0) Except where otherwise noted, this item's license is described as Creative Commons Attribution 4.0 International (CC BY 4.0)