Supporting the information needs of entrepreneurs in South Africa

 

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dc.contributor.author Underwood, Peter G en_ZA
dc.date.accessioned 2014-11-29T17:43:10Z
dc.date.available 2014-11-29T17:43:10Z
dc.date.issued 2009 en_ZA
dc.identifier.citation Underwood, P. 2009. Supporting the information needs of entrepreneurs in South Africa. Library Review. en_ZA
dc.identifier.issn 0024-2535 en_ZA
dc.identifier.uri http://hdl.handle.net/11427/9863
dc.description This is a post-print/preprint of an article published by Emerald in Library Review, VOL. 58(8): 569-580, available: http://www.emeraldinsight.com/doi/abs/10.1108/00242530910987064. en_ZA
dc.description.abstract Purpose - The Library Business Corners (LBC) service for entrepreneurs in the Western Cape of South Africa uses public libraries as a channel for information and expertise. It is a 'grass roots', community-driven, approach which has been adopted elsewhere in South Africa. Similar services have appeared addressing the same, or similar, groups of users, often concentrating on the use of information and communication technology. Design/methodology/approach - Developing an effective service for entrepreneurs depends critically on the quality of staff and their contacts. The opportunities and problems of the LBCs' approach are identified and a response to the emergence of similar services is considered. The 'balanced score card' model is used to explore the vision and strategy of the present services and the potential contribution of information literacy. Findings - Financial support for LBC work is scarce and unlikely to increase. The challenge is to create a sustainable service by the LBC team as points of presence, using the existing or reduced financial base. Concentration on increasing capacity at the point of delivery of information through knowledge of the business environment and information literacy is essential. Originality/value - The paper describes the first application of the 'balanced score card' technique to a public library business information service in South Africa. en_ZA
dc.language.iso eng en_ZA
dc.publisher Emerald en_ZA
dc.source Library Review en_ZA
dc.source.uri http://www.emeraldinsight.com/doi/abs/10.1108/00242530910987064 en_ZA
dc.subject South Africa en_ZA
dc.subject information literacy en_ZA
dc.subject balanced scorecard en_ZA
dc.subject business support services en_ZA
dc.subject public libraries en_ZA
dc.title Supporting the information needs of entrepreneurs in South Africa en_ZA
dc.type Journal Article en_ZA
uct.type.publication Research en_ZA
uct.type.resource Postprint en_ZA
dc.publisher.institution University of Cape Town
dc.publisher.faculty Centre for Higher Education Development en_ZA
dc.publisher.department Centre for Information Literacy en_ZA
uct.type.filetype Text
uct.type.filetype Image
dc.identifier.apacitation Underwood, P. G. (2009). Supporting the information needs of entrepreneurs in South Africa. <i>Library Review</i>, http://hdl.handle.net/11427/9863 en_ZA
dc.identifier.chicagocitation Underwood, Peter G "Supporting the information needs of entrepreneurs in South Africa." <i>Library Review</i> (2009) http://hdl.handle.net/11427/9863 en_ZA
dc.identifier.vancouvercitation Underwood PG. Supporting the information needs of entrepreneurs in South Africa. Library Review. 2009; http://hdl.handle.net/11427/9863. en_ZA
dc.identifier.ris TY - Journal Article AU - Underwood, Peter G AB - Purpose - The Library Business Corners (LBC) service for entrepreneurs in the Western Cape of South Africa uses public libraries as a channel for information and expertise. It is a 'grass roots', community-driven, approach which has been adopted elsewhere in South Africa. Similar services have appeared addressing the same, or similar, groups of users, often concentrating on the use of information and communication technology. Design/methodology/approach - Developing an effective service for entrepreneurs depends critically on the quality of staff and their contacts. The opportunities and problems of the LBCs' approach are identified and a response to the emergence of similar services is considered. The 'balanced score card' model is used to explore the vision and strategy of the present services and the potential contribution of information literacy. Findings - Financial support for LBC work is scarce and unlikely to increase. The challenge is to create a sustainable service by the LBC team as points of presence, using the existing or reduced financial base. Concentration on increasing capacity at the point of delivery of information through knowledge of the business environment and information literacy is essential. Originality/value - The paper describes the first application of the 'balanced score card' technique to a public library business information service in South Africa. DA - 2009 DB - OpenUCT DP - University of Cape Town J1 - Library Review KW - South Africa KW - information literacy KW - balanced scorecard KW - business support services KW - public libraries LK - https://open.uct.ac.za PB - University of Cape Town PY - 2009 SM - 0024-2535 T1 - Supporting the information needs of entrepreneurs in South Africa TI - Supporting the information needs of entrepreneurs in South Africa UR - http://hdl.handle.net/11427/9863 ER - en_ZA


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